Location: Taiwan (Taoyuan)
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Traffic/Shipping Coordinator to contribute to the success of our rapidly growing business.
As a Traffic/Shipping Coordinator, you will:

Daily shipping documents preparation.
Import & export Customs declaration, Customs issues follow-up.
Communicate with worldwide customers about shipment delivery.
Daily receiving activities via systems.
Communicate with global teams for receiving issues.
Work and resolve Customer RMA Service related queries through tickets in accordance with Fortinet policies.
Meet Fortinet SLA and apply policy standards.
Process both manual and automated RMA related orders.
Attend to all emails and enquiries on RMA related issues.
Follow up any RMA escalation and report to management.
Participate in physical Inventory process by investigating and solving inventory discrepancies.
Participate in RMA process and performance enhancement.
Verify and correct RMA discrepancies into systems.
Manage internal and external RMA escalations.
Follow up on internal inventory transfer to remote RMA depots upon stock shortage.
Generate timely reports measuring key performance indicator and other analysis as directed by senior management.
Maintain internal RMA websites and documentation up-to-date with relevant RMA information.

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

Excellent written and verbal communication skills (TOEIC 500 or above).
Commitment and teamwork are key attributes.
Accurate data entry and an eye for details.
Experience with import/export is beneficial.
Oracle experience is a plus.

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.