About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com

DE&I en Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

About the role:

Are you passionate about creating meaningful employee experiences and supporting teams that bring brands to life every day? Join our People & Organization team and play a key role in shaping the experience of our Field Sales Force.

In this role, you will help deliver high-quality P&O services to our sales teams, working closely with external agency representatives and internal stakeholders to ensure a seamless and engaging employee journey across the entire lifecycle.

As a trusted partner to the business in your assigned region, you will support the implementation of people initiatives, address day-to-day workforce needs, and contribute to building an environment where our sales teams feel supported, connected, and empowered to perform at their best.

Main Responsibilities:

• Act as the first point of contact for Field Sales employees, providing day-to-day guidance and support on people-related topics, inquiries, and processes.

• Partner with supervisors to ensure leadership practices are aligned with our leadership model, providing coaching and guidance when needed.

• Support recruitment processes interviewing and following up on hiring activities with relevant stakeholders.

• Manage employee relations topics, including disciplinary actions, performance improvement plans, and termination processes, ensuring fairness and compliance with internal standards.

• Escalate complex people matters when necessary and collaborate with relevant functions to ensure proper resolution.

• Coordinate and monitor engagement action plans for the region, helping strengthen team connection and motivation within the salesforce.

• Conduct periodic improvement reviews with external agency representatives to ensure alignment with people standards and expectations.

• Collaborate with COEs to support key people processes such as training, onboarding, and development initiatives.

• Co-manage operational aspects that support the employee experience, including facilities, fleet, uniforms, events, and celebrations in partnership with other COEs.

• Promote and reinforce safety culture and procedures in collaboration with Health & Safety teams.

Who are we looking for:

• Bachelor’s degree required
• Minimum 4 years of HR experience, including employee relations.
• Strong knowledge of core employee lifecycle processes
• Strong competency in Microsoft Suite including Excel, Word, PPT required.