Job Description

About Us:

At Zendesk, we are committed to delivering exceptional customer experiences through our innovative solutions. We are excited to expand our team with a Product Led Growth Sales Specialist who thrives in a fast-paced environment and is passionate about engaging with customers. If you are eager to contribute to a growing team and make a significant impact on customer journeys, we want to hear from you!

Role Overview:

As a Product Led Growth Sales Rep, you will be at the forefront of our customer engagement strategy, primarily handling inbound inquiries from new and existing customers. Your role will involve providing exceptional support via chat and email, while also leveraging calls when necessary to create customer delight. This position is designed for individuals who are excited by targets and see this role as a stepping stone into sales, marketing, or product management. You will collaborate closely with a team of traditional sales professionals, complementing each other's efforts to optimize customer experiences and drive growth.
Please note we are advertising this role proactively as part of planned growth in our Digital Segment

What You Will Be Doing:

• Customer Engagement: Work directly within our Zendesk solution to respond to a high volume of inbound leads and existing customer inquiries via messaging and email, ensuring timely and effective communication.

• Value Articulation: Help both prospects and customers see the value in Zendesk’s solutions, guiding them through their purchasing journey and assisting in informed buying decisions.

• Proactive Follow-Up: Proactively follow up on all queries to ensure satisfactory resolution of 100% of inquiries owned by the team, championing our service to achieve high CSAT scores.

• Expertise Development: Become a product expert, articulating the benefits of Zendesk products and serving as the voice of our customers by providing valuable feedback loops to teams in Product, Revenue Operations, and Advocacy.

• Engaging Conversations: Quickly create engaging conversations with customers, establishing trust and positioning yourself as a trusted advisor while identifying when deeper engagement with an account manager may be beneficial.

• Collaboration with core sales: Work closely with strategic sellers to warmly hand over more complex sales opportunities that require a one-on-one approach, ensuring a seamless transition and continued support for the customer.

• Activity and Revenue Contribution: Exceed team activity metrics, contribute to the revenue goals, and supply advanced opportunities to our strategic sellers.

Qualifications:

• Excellent written communication skills in English; proficiency in a secondary language such as French, German, Spanish, or Portuguese is highly desirable.

• Experience in a sales role, or someone looking to take their first step in sales out of College.

• A genuine passion for Zendesk technology with a quick ability to learn tools and processes.

• Strong organizational skills, capable of multitasking and managing a high volume of opportunities effectively.

• Ability to thrive in a fast-paced environment, demonstrating strategic thinking and tactical execution to achieve results.

• Previous SDR/BDR experience or any other type of customer facing role is a strong advantage .

• Work in-office 4 days per week

Why Join Us?

At Zendesk, we value diversity and inclusion and are dedicated to creating a workplace where everyone can thrive. If you are ready to take on a rewarding role that combines sales expertise with a focus on customer experience, we encourage you to apply

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.