At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is seeking a highly skilled and experienced Sr. Service Now Engineer to join our Employee Experience (EX) team, specifically within the Platform & Services team). In this critical role, you will be responsible for the advanced development, configuration, integration, and maintenance of the F5 Service Now instance across multiple domains, ensuring a highly scalable, automated, and modern employee service delivery platform. You will drive technical solutions that enhance productivity and transform the digital employee experience.

Responsibilities

• Advanced Platform Development: Design, develop, and implement complex technical solutions and custom applications within the Service Now platform using expertise in JavaScript, Glide Scripting, HTML, CSS, Angular JS, and other relevant technologies.

• Module Expertise: Lead configuration and development efforts across core Service Now modules relevant to the Employee Experience pillar, potentially including **IT Service Management (ITSM), HR Service Delivery (HRSD), Customer Service Management (CSM),**and Custom Applications/App Engine.

• Integration and Automation: Architect, build, and maintain robust, bi-directional integrations between Service Now and other enterprise systems (e.g., Workday, Coupa, Identity Platforms) using Integration Hub, REST/SOAP APIs, and external integration platforms (e.g., Boomi, Workato). Drive automation through Flow Designer and low-code solutions.

• Technical Design and Governance: Participate in technical design sessions, providing expertise on best practices for platform architecture, security, performance, and scalability. Ensure all development adheres to architectural standards and upgrade paths.

• Code Review and Quality Assurance: Conduct thorough code reviews, lead unit and system testing, and ensure high-quality code and configuration practices are maintained across the Digital POD development lifecycle.

• Operational Excellence: Manage platform upgrades (e.g., bi-annual releases), system maintenance, cloning, and performance monitoring. Proactively identify and resolve technical debt and performance bottlenecks.

• Mentorship and Collaboration: Mentor junior engineers, actively participate in Agile ceremonies, and collaborate closely with Business Systems Analysts, Product Owners, and cross-functional engineering teams to deliver committed features.

Qualifications

• Experience in developing, configuring, and administering the Service Now platform in an enterprise environment.

• Proven expertise in advanced Service Now scripting and development, including Business Rules, Script Includes, Client Scripts, UI Policies, Workflows, Flow Designer, and custom application development (App Engine).

• Strong experience with complex Service Now Integration Hub or direct API integrations with external systems (e.g., REST, SOAP).

• Deep functional and technical knowledge in at least two major Service Now modules, such as ITSM, HRSD, or Custom Applications/Platform Architecture.

• Current Certified Service Now Administrator (CSA) certification is required; additional certifications (e.g., Certified Application Developer, ITSM Implementation Specialist) are highly desirable.

• Experience participating in multiple full-cycle Service Now implementations and version upgrades.

• Understanding of system security, data privacy best practices, and performance tuning within the Service Now environment.

• Excellent problem-solving skills, attention to detail, and ability to manage multiple priorities in a fast-paced Agile environment.

• Strong written and verbal communication skills, capable of explaining complex technical solutions to non-technical stakeholders.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.