At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About EY and Our Salesforce Services:

As part of our ambition to become the go-to partner for digital transformation and customer/employee experience using emerging technologies, EY has established a dedicated Salesforce services business within Consulting. This team is a home for talent and a key differentiator in the marketplace.

Our clients face rapid market shifts, regulatory changes, evolving customer expectations, and technology innovation. We help them navigate disruption and accelerate growth by combining EY’s brand, content, and technology expertise. Our approach delivers real transformation, real change, and real outcomes.

About the Role

The Manager – Functional Lead role offers an exciting opportunity to lead the transformation of clients’ businesses. You’ll leverage your functional domain expertise, business process knowledge, and Salesforce platform experience to deliver measurable business outcomes and build digital solutions that create value for customers and employees.

You’ll work closely with a multidisciplinary team of technology professionals, combining functional advice with technology enablement to drive change and deliver high-quality solutions.

Key Responsibilities

• Client Engagement & Market Focus

• Build and maintain strong client relationships across sectors (Financial Services, Corporates, Public Sector).

• Identify client challenges and develop functional capability maps aligned to Salesforce services.

• Lead scoping, shaping, and delivery of Salesforce digital transformation engagement services.

• Develop and execute relationship plans to expand EY’s network and points of contact.

• Collaborate with Salesforce and EY sector specialist service providers to create executive-level connections.

• Functional Analysis & Design

• Provide functional expertise in domains such as Sales Effectiveness, Marketing Automation, and Service Excellence.

• Lead business analysis of current and future processes to define technology requirements.

• Drive functional and application design to ensure solutions meet business needs.

• Capture user requirements, conduct reviews, and facilitate stakeholder alignment.

• People Leadership

• Line manage and coach consultants, supporting their growth and development.

• Upskill team members on functional analysis, user-centric design, and process improvement.

• Lead project teams as Functional Lead, Programme Lead, or Workstream Lead.

• Foster a culture of continuous learning and career development.

Skills and Attributes for Success

We’re looking for candidates with experience in:

• Digital transformation leveraging Salesforce services and emerging technologies.

• Communicating technology value clearly to non-technical audiences.

• Delivering solutions across Salesforce Clouds services (Sales, Service, Experience, Marketing) and ISV products.

• Facilitating requirements workshops and translating functional needs into technical solutions.

• Managing projects and stakeholders effectively in dynamic environments.

• Leading teams and fostering collaboration.

Preferred experience:

• 5+ years in project management and business analysis.

• Strong understanding of SDLC and Agile methodologies.

• Prior consulting experience on large-scale implementations.

• Excellent written and verbal communication skills.

• Salesforce certifications (Admin, Sales Cloud, Service Cloud, Experience Cloud, Business Analyst).

Preferred Certifications Salesforce Admin:

Sales Cloud Consultant:

Service Cloud Consultant:

Experience Cloud Consultant:

Salesforce Business Analyst:

What we offer you