Join our Team

The BOS Client Executive in Customer Unit Malaysia, Bangladesh, Sri Lanka is a critical role focused on driving growth within the OSS/BSS portfolio, and as well across IT Managed Services and Application Development and Maintenance (ADM). The position remains responsible for collaborating with Key Accounts and working closely with the Cloud, Software, and Services Domain in Market Area (MA) and the Business Area Cloud Software and Services (BCSS). This individual plays a pivotal role in expanding sales across these portfolios while ensuring alignment with Ericsson’s strategic goals and developing roadmaps for upselling within CU Malaysia, Bangladesh, Sri Lanka.

What you will do

• Portfolio Growth:
• Drive growth across OSS/BSS, IT Managed Services, and ADM portfolios, including expanding beyond flow business.
• Lead upselling and cross-selling efforts while maintaining lifecycle sales ownership for key accounts.
• Strategic Account Leadership:
• Take End-to-End responsibility for positioning and selling OSS/BSS, IT Managed Services, and ADM portfolios.
• Strengthen relationships with CIOs and C-Suite executives by understanding their challenges and tailoring solutions to their dynamic needs.
• Lead implementation of upsell strategies and customer attack plans for systematic growth across all domains.
• People & Team Enablement:
• Collaborate across teams and empower selected Key Account Managers (KAMs) and Account Managers (AMs) with structured sales targets and incentivization frameworks.
• Upskill sales and delivery teams for proactive upselling techniques in OSS/BSS, IT Managed Services, and ADM domains and conduct competence gap analysis activities.
• Inspire teams to collaborate towards achieving successful sales outcomes.
• Commercial Strategy & Execution:
• Refine commercial models and contract structures to facilitate new customer acquisition and upselling in OSS/BSS, IT Managed Services, and ADM portfolios.
• Utilize playbooks for strategic opportunities like 5G Monetization, Cloud Transformation, and ADM integrations where applicable.
• Ensure alignment with Business Area directives for all OSS/BSS, IT Managed Services, and ADM deals within CU Malaysia, Bangladesh, Sri Lanka.
• Operational Excellence:
• Implement active upsell tracking and integrate performance targets tied to growth metrics across OSS/BSS, IT Managed Services, and ADM portfolios.
• Provide value argumentation through reference cases, industry architecture analysis, and insights into customer operators.

You will bring

• Proven consultative selling skills with the ability to translate customer needs into actionable opportunities.

• Entrepreneurial mindset and strong commercial acumen backed by a track record across OSS/BSS, Cloud, IT Managed Services, ADM, and Monetization sales.

• Demonstrated ability to proactively engage with industry trends and adaptable delivery models.

• Resilient leadership in navigating the complexities of a geographically diverse matrix organization**.Behavioral Competencies**

• Courageous Leadership: Provide clear direction and empower teams while adapting to dynamic business environments.

• Collaboration & Networking: Foster cross-functional teamwork and partnerships.

• Creativity & Innovation: Drive outcomes through inventive operational approaches and sales strategies.

• Results-Oriented: Focus on achieving measurable sales targets and exceeding customer expectations.

Minimum Requirements

• University degree in Engineering, ICT, or an equivalent field.
• At least 10 years of relevant IT sales experience with a proven ability to lead strategic sales engagements.
• Deep knowledge of IT delivery models, OSS/BSS portfolio offerings, IT Managed Services, and ADM solutions.
• Direct customer/CU sales experience, with a focus on building relationships and driving growth across multiple domains.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Malaysia Sunway, Bangladesh, Dhaka

Req ID: 776893