Join our Team

Location: Plano, TX

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F- 1’s working on CPT or EAD for this position.

About this opportunity

We are looking for a Service Delivery Manager who is accountable for ensuring a high-quality, efficient, and effective delivery for all teams delivering to Ericsson’s hyperscaler accounts. This leader will provide an AI-driven automation and tools roadmap, new customer introduction services, and process industrialization for our global hyperscaler programs. This role requires a deep understanding of data center technology and Internet Service Provider (ISP) ways of working. It also involves strategic planning, global team management, and continuous improvement of service delivery processes.

What you will do:

• Lead a matrixed global team who will drive the tools and automation strategy, creating and prioritizing business cases, gaining MSCLT approval.
• Execute the plan and drive adoption and feedback.
• Create and align on process and engineering standards with the Core 3 for new programs, as well as provide pre-sales support and LOEs for RFXs.
• For pilot projects, the team will create BOMs and conduct reviews, create MOPs, scripting, and testing protocols prior to creating handover documents for the delivery teams.
• Work to ensure that all processes and technologies are vetted and improve the quality and efficiency of the program prior to being introduced to the delivery organization for their use.
• Be accountable for engineering, automating, and industrializing new processes across the organization, as well as auditing and updating current ones with feedback from RCAs.
• Program effectiveness is modeled and measured.

The skills you bring:

• A bachelor’s degree or higher education in engineering.
• At least 10 years’ experience in a combination of hands-on data center engineering, driving successful automations, managing operations, and supporting large-scale deployment programs.
• Telecom industry knowledge and extensive experience to address operational challenges, including problem-solving and issue resolution.
• Experience in utilizing a global delivery model working with offshore and nearshore delivery units.
• Willingness to work across multiple time zones to meet delivery deadlines.
• Proficiency using the MS Office

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: MS Delivery Manager

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.