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About this opportunity:

Ericsson is currently looking for an experienced Domain Support Specialist, responsible for the development, operation, and maintenance of the client’s billing systems and related applications in line with the Managed Services contract.

You will be responsible for Billing system:

• Working on billing and charging nodes
• Fault management and troubleshooting
• Preventive maintenance, performance analysis, backup verification, and ensuring SLA KPIs
• Change management, system integrations, reconfigurations, and customer support.
• Coordinating with third-party technical support
• Preparing regular and ad-hoc technical reports
• Maintaining documentation and analyzing real-time statistics
• Collaborating with other departments
• Participating in on-call rotations

The skills you bring:

• Billing systems expertise (architecture, operations, maintenance)
• Telecom IT/NW knowledge (integration with other network elements and platforms)
• Fault management & troubleshooting (root-cause analysis, incident resolution)
• Preventive and problem management processes
• Change management (implementing integrations, modifications, reconfigurations)
• Performance analysis (system KPIs, traffic, alarms, real-time statistics)
• Backup and recovery procedures
• Ticketing tools (Jira, Service Now, Remedy, or client-specific systems)
• Basic scripting/automation (nice to have: Python, Bash, SQL)
• Understanding of SLA/KPI frameworks

**Why join Ericsson?**At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Montenegro (ME) || Pogdorica

Req ID: 780914