Job Summary:

Responsible for performing warranty and after-sales service activities at customer sites. This includes the installation and commissioning of new machines, diagnosing and resolving technical issues, and providing on-site operational support. The role also involves delivering customer training on proper machine usage and maintenance, while collaborating with internal departments to ensure service excellence and drive continuous improvement. Please note that this position will reside within the Tangiers region in Morocco. Occasional travel to Casablanca will be a requirement.

In this role, your responsibilities will be:

• Independently perform service interventions in the areas of mechanics, electrics, pneumatics, hydraulics, and machine operation.
• Install and commission new machinery at customer sites in coordination with internal teams and customer personnel.
• Diagnose and repair equipment as necessary
• Carry out on-site diagnostics of potential equipment faults.
• Organize and plan annual calibrations of measurement equipment
• Provide technical support to customers, both remotely and on-site, to resolve complex mechanical, electrical, pneumatic, and hydraulic issues. Conducting machine diagnostic, repair and training for customers via remote support tools (Team Viewer, email, phone…).
• Deliver training to customers on proper machine operation and basic troubleshooting techniques.
• Maintain clear, effective, and diplomatic communication with customers to ensure satisfaction and trust during service interventions.
• Collaborate with cross-functional teams (engineering, quality, production) to resolve customer issues efficiently and prevent recurrence.
• Participate in internal and customer acceptance testing of machines to ensure readiness and compliance with technical specifications.
• Collect and communicate feedback from service activities to support product and process improvements. Provide requested reports.
• Actively visit new and existing customers to promote the entire solution portfolio and services and seek out new opportunities for business.
• Maintain cooperation with the existing sales force and business development team across all BUs in order to find and use cross-selling opportunities.
• Provide competitive, technical, and commercial input for each proposal and support in the proposal process. Cooperate on product selection and technical application for customer
• Adhere to Health, Safety & Environment policies as laid by the organization.
• Perform additional tasks such as assigned by the supervisor, demonstrating flexibility and initiative.

Who you are?

• Customer Orientation
• Focused on building strong customer relationships and ensuring satisfaction during service and support.
• Effective Communication
• Able to communicate clearly, professionally, and diplomatically with customers and internal teams.
• Team Collaboration
• Works effectively with engineering, production, and service departments to address customer needs.
• Adaptability & Stress Management
• Able to remain calm and resourceful in high-pressure or unpredictable service environments.

For this role you will need:

• We need 4 years of relevant experience
• Any graduation degree in technical background

Preferred Qualifications that set you apart

• Reading technical documentation - electrical, mechanical, pneumatic, hydraulic
• Mechanical, Electrical, Pneumatic & Hydraulic Systems Knowledge
• Deep understanding of machine components and systems to perform diagnostics, repairs, and maintenance. experience in SIEMENS Simatic S7 programming is an advantage
• Machine Installation & Commissioning
• Ability to assemble, calibrate, and test machines according to specifications.
• Troubleshooting & Problem Solving
• Skilled in identifying root causes of malfunctions and implementing effective solutions.
• Reading Technical Documentation
• Proficient in interpreting technical drawings, wiring diagrams, and manuals.
• Safety and Compliance Awareness
• Knowledge of safety regulations and best practices when working with machinery.

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.