Essential Job Functions / Responsibilities: Job Function Duties

Timecard Entry

• Clear Toluca View in Timesheet App of entries by 10 AM each day

• Use app to notify users of entry errors so they can be corrected

AXIOM Order Opening:

• Monitor Incoming Queue for new orders

• If order contains no errors create RO and CSD

• If order contains errors either it corrected or manually open the SR, RO and CSD

• Quickly resolve open questions to get orders entered

• Respond to emergency requests to get orders opened faster than normal processing times

Oracle Sales Order:

• Open and book Oracle sales order for unorderable parts orders submitted to AXIOM

• When order complete, hand off to RRC CSA for sourcing and completion of order

Expedite Suppliers

• Expedite all suppliers with any orders that are past due or are due that week

Tracking Missing Invoices:

• Gather missing invoices from vendors for received purchase orders

Serial card creation

• Upload order information into Flex application through Manual Serialization for multiple sites

Training Sales Order Entry:

• Open Oracle sales orders for training class purchase orders submitted to AXIOM

• When order complete, hand off to NA’s Training Team

Professional Degree Requirements:

• Professional Degree preferred

• 3-4 years’ experience is required

• Good English verbal and written communication skills (TOEIC +800)

Experience Requirements:

• 3-4 years’ experience is required
• Good English verbal and written communication skills (TOEIC +800)

Technical Knowledge Requirements:

• Strong personal computing skills with basic Microsoft Windows application knowledge

• Previous Knowledge or ability to learn and apply Fisher tools such as Oracle, FF2, AXIOM, FLEx for serial card retrieval, Noetix for timecard entry reporting, & Serial Card Creation application

Traits & Skills:

• Strong interpersonal skills to effectively work in a team environment

• Good communication skills

• Demonstrated ability and desire to uphold a high-level of customer service standards

• Excellent time management proficiency

• Demonstrated attention to detail and regard for quality

• Ability to follow directions and apply standards to complete job assignments

Job Competencies:

• Action Oriented
• Collaborates
• Customer Focus
• Communicates effectively
• Optimizes work processes