As a Customer Service Representative with German in Cluj-Napoca, your responsibilities will include providing a smooth and positive experience for our customers. You’ll handle their orders from start to finish, making sure everything is processed quickly and accurately. You will respond to customers’ questions in a timely and knowledgeable way, proactively addressing any issues that come up. You’ll also work closely with our technical support and sales teams to help resolve customer problems efficiently, while following company policies and service standards.

In This Role, Your Responsibilities Will Be:

• Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
• Provide / check all information and guarantee their accuracy for efficient order Entry;
• Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified.
• Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ dedication).
• Act pro-actively: advise customers about potential delays or issues related to the order.
• Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports)
• Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with DAUT Policies and standards.
• Chip in to continuous improvement: Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.

Who You Are:

You readily action new challenges, without unnecessary planning. You step up to handle tough issues. You represent own interests while being diligent to others’ interests as well. You achieve gained trust and support of others. You adjust communication to fit the audience and the message! You provide timely and effective information to individuals across the organization! You build and deliver solutions that meet customer expectations. You see opportunities that benefit the customer.

For This Role, You Will Need:

• Bachelor’s degree or equivalent experience in Business Administration or International Trade preferred;
• Strong written and verbal communication skills in both German and English;
• Experience in commercial roles such as technical support, pricing, or sales
• Emphasis on attention to detail with a proactive approach;
• Ability to manage multiple priorities and work optimally under time pressure;
• Strong customer focus and commitment to service perfection;
• Comfortable using digital tools and platforms such as Outlook, email, Microsoft Office, and related systems.

Preferred Qualifications That Set You Apart:

• One additional Western European language would be a plus;
• ERP systems

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.