In This Role, Your Responsibilities Will Be:

Team Leadership & Supervision

• Lead, coach, and develop hardware service material handle.

• Assign jobs, manage workload, and monitor productivity and turnaround time (TAT).

• Conduct on-the-job training and technical skill development.

• Perform performance evaluations and support competency improvement plans.

Technical & Service Operations

• Supervise daily hardware service activities including receiving, shipping, inventory and testing of test & measurement equipment.

• Ensure all service work complies with company procedures, manufacturer specifications, and quality standards.

• Manage quality and technical escalations with hardware service.

• Ensure proper handling, storage, and usage of tools, test equipment, and spare parts.

• Continue improvement (CI) leader and constantly improves hardware service /or quality activities

Quality, Safety & Compliance

• Ensure compliance with EHS, safety procedures, and ISO/IEC calibration or quality system requirements.

• Support internal and external audits (ISO 9001, ISO/IEC 17025, or equivalent).

• Drive root cause analysis and corrective/preventive actions for service issues.

Customer & Stakeholder Support

• Act as a technical escalation point for customer service issues.

• Coordinate with sales, application, and logistics teams to meet customer expectations.

• Provide technical input for service scope.

• Support customer visits, technical discussions, and service reviews when required.

Qualifications & Experience

• Diploma or bachelor’s degree in Electronics, Electrical Engineering, Mechatronics, or related field.

• Minimum 5–8 years of experience in test & measurement hardware service, repair, or calibration.

• At least 2 years of supervisory or team-lead experience is preferred.

• Strong hands-on experience with electronic troubleshooting at component or module level.

Skills & Competencies

• S trong technical knowledge of electronic test & measurement equipment.

• Leadership and people-management skills.

• Good problem-solving and analytical ability.

• Familiarity with quality systems (ISO 9001 / ISO 17025).

• Good communication skills in English (written and verbal).

• Proficient in-service documentation and basic MS Office tools.

Location:

• Bayan Lepas, Penang

NI Job Title and Level:

• Manufacturing Hardware Services Supervisor