Teammate Relations Specialist at Dick's Sporting

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

This role is responsible for providing Employee Relations support to Stores, Supply Chain, and Corporate HR and affiliated business partners. The Teammate Relations Specialist is a key partner who provides expertise, coaching, and guidance primarily in the areas of employee relations investigations and interpretation of teammate programs, policies, and procedures. Working in close partnership with business leaders and HR partners, this role is accountable for driving issue resolution through effective investigation management and delivery of legally compliant and effective employee relations solutions to strengthen the positive teammate experience in a fast-paced retail environment.

Job Duties & Responsibilities

Employee Relations

• Conduct objective, timely investigations of low to mid-level employee relations cases; interview involved parties, gather related documentation and evidence, analyze findings, and provide point of view and recommendations for actions aligned with established policies and practice.

• Manage Ethics Point hotline, Service Now tickets, and direct teammate outreach submissions of concerns and ensure they are addressed in a timely and thorough manner.

• Conduct Pulse Checks in high activity locations, provide detailed summary of findings, and make recommendations for action plan to address identified opportunities.

• Create, manage, and maintain HR Case files for all investigations with thorough, accurate, and compliant documentation; utilize reporting to analyze trends and use to inform guidance to business partners.

• Escalate high-risk, high-complexity, and legally sensitive matters to senior HR or Legal when appropriate.

HR Generalist Support:

• Manage the background check process; includes reviewing report content, investigating as needed, making determinations on employment actions, partnering with leadership to ensure appropriate actions are taken, and ensuring compliance with the FCRA.

• Provide general HR support to assigned business segments; give guidance to leadership and teammates on policy interpretation, disciplinary action, conflict resolution, scheduling questions, attendance issues, etc.

• Assist with applying the organization’s performance management process through coaching, educating, and providing feedback to teammates of all levels in partnership with HR business partners.

• Provide counseling and direction to employees, facilitate communication, and help resolve conflicts that impact positive employee engagement.

Special Projects, Data Analytics, & Compliance

• Collect data and present the Regional/area trends across employee relations cases to assess organizational needs and assist HR leadership in diagnosing root cause problems that impact overall organizational health.

• Participate in periodic special projects, support implementation of Company initiatives, and reinforce best practices with business partners.

QUALIFICATIONS:

• Bachelor's Degree required

• 1-3 years of experience in Human Resources and Employee Relations

• Knowledge of employment law

• Workday knowledge is preferred

• Retail experience is preferred

• Excellent written & Verbal Communication Skills

• Business acumen

• Customer-service oriented

• Strong interpersonal & client consultation skills

• Self-motivated & results oriented

• Strong detail orientation

• Superior organizational abilities

• Process & procedure oriented

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!