Position Summary
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work You'll Do
As a Project Delivery Specialist on the project, you will:

• Lead or support configuration and customization of Salesforce platforms, including managed packages like Litify, Box integration, S-Docs, and Conga, to meet business requirements within the legal and public sector domains.
• Lead the design, development, and maintenance of RESTful Salesforce integrations with third-party applications and internal data systems.
• Provide subject matter expertise in both Service Cloud and Sales Cloud, ensuring optimized service operations and sales process workflows.
• Design and implement Legal Case Management and generalized Case Management solutions leveraging Salesforce best practices.
• Serve as a key resource for cross-functional teams and business partners during discovery, solution design, testing, training, rollout, and support.
• Create comprehensive solution documentation, process flows, integration guides, and user guides.

The Team
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.
Qualifications
Required**:**

• Bachelor's degree in Computer Science, Information Systems, or related field
• 5+ years of experience in Salesforce administration, configuration, and/or development
• 1+ years of experience with Litify, Box, S-Docs, Conga, and Salesforce Public Sector Solutions
• 1+ years of experience integrating Salesforce with external systems, particularly via REST APIs
• 1+ years of experience working with Service Cloud and Sales Cloud features, customization, and administration
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 30-50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• 1+ years of experience utilizing Apex, JavaScript, HTML, Vue.js, Visualforce, Lightning Web Components, Omni Studio, and Salesforce APIs
• 1+ years of experience working with Salesforce CRM Tools: Data Loader, Force.com, IDE, Workbench, ANT Migration Tool, Visual Studio Code (VS Code)
• 1+ yearsf of experience working with integration platforms (Mule Soft, Informatica, etc.) and security protocols (OAuth, SAML)
• 1+ years of experience with Agile methodologies and DevOps practices
• Salesforce certified (e.g., Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,700 to $179,900.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 320854
Job ID 320854