Job Title

Office Manager

Job Description Summary

The Office Manager for our Nashville, Tennessee office is a hands-on operational leader responsible for overseeing the day-to-day operations of a single-office market. This role is focused on ensuring operational excellence, consistency, and a positive employee experience while supporting brokers, service lines, and local leadership.
This position partners closely with the Managing Principal and Market/Regional stakeholders to execute established operational processes, maintain compliance, and drive efficiency across office operations. The Office Manager is a critical point of accountability for the overall health, functionality, and culture of the Nashville office.

The ideal candidate is a proactive problem-solver with strong organizational skills, sound business judgment, and the ability to manage multiple priorities in a fast-paced professional services environment. This role will report directly to the Director of Operations, Baltimore + DC Metro + Nashville.

Job Description:

Key Responsibilities

Office Operations & Administration

• Oversee daily office operations, including facilities, technology, mailroom, reprographics, and vendor coordination.
• Ensure the office operates efficiently, professionally, and in alignment with company standards and policies.
• Serve as the primary on-site point of contact for operational needs and issue resolution.
• Support business continuity, emergency preparedness, and space planning efforts.

People & Culture

• Provide day-to-day leadership and support to administrative and office support staff.
• Foster a positive, inclusive, and collaborative office culture.
• Partner with HR and Operations leadership on recruiting, onboarding, training, and performance management.
• Support employee engagement initiatives and local office events in partnership with Marketing and HR.

Financial & Business Support

• Support financial operations including expense management, AR/AP processing, vendor invoicing, and basic budget tracking.
• Assist with deal documentation, commission accounting coordination, and transaction-related expense reconciliation.
• Monitor office-level expenses and escalate risks or variances to Operations leadership as appropriate.

CRM, Compliance & Process Execution

• Promote CRM adoption and ensure accurate data entry for pipeline and revenue reporting.
• Ensure compliance with company policies, licensing requirements, and regulatory standards.
• Execute and reinforce standardized operational processes and best practices.
• Serve as a liaison between the local office and regional/national teams.

Coordination & Communication

• Act as a trusted operational partner to brokers and service line leaders.
• Coordinate with regional Operations leadership on initiatives, reporting, and process updates.
• Identify opportunities for incremental process improvements and escalate recommendations as appropriate.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field preferred.
• Minimum of 3–5 years of experience in office management, operations, business administration, or professional services support roles.
• Commercial real estate or professional services experience strongly preferred.
• Working knowledge of CRM platforms (Salesforce preferred), Microsoft Office 365, and basic financial reporting.
• Strong organizational, time-management, and problem-solving skills.
• Ability to manage competing priorities while maintaining attention to detail.
• Excellent interpersonal, communication, and relationship-building skills.
• Comfortable operating independently while partnering closely with remote leadership.

The role is expected to be on-site in-office a minimum of four (4) days weekly.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 72,250.00 - $85,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”