Job Title

• Senior Account Manager
• Dutch speaking, 12-month FTC

Job Description Summary

We are seeking a proactive and experienced Senior Account Manager & Team Lead to oversee two key client accounts — Vodafone Ziggo and PostNL. In this role, you will be responsible for delivering high‑quality service across Lease Administration and Estates Management, managing client relationships, driving operational excellence, and leading a high‑performing team.
This position is ideal for someone who thrives in a client‑facing environment, enjoys solving complex real estate challenges, and is motivated by developing people and improving processes.

Job Description:

Key Responsibilities

Account Management & Client Engagement

• Serve as the primary point of contact for Vodafone Ziggo and PostNL.

• Build and maintain strong client relationships, ensuring high satisfaction and trust.

• Oversee end‑user support and ensure timely resolution of issues.

• Lead quarterly business reviews and other client meetings.

• Drive contract renewals, upsell opportunities, and business development within the accounts.

• Maintain credibility by staying current with industry trends and best practices.

Service Delivery Oversight

• Ensure high‑quality delivery of Lease Administration and Estates Management services.

• Oversee reporting deliverables (standard and ad‑hoc), ensuring accuracy and timeliness.

• Manage critical date reporting and ensure compliance with contractual obligations.

• Review and approve termination letters and other key documentation.

• Escalate maintenance or service issues in writing when required.

• Lead reinstatement processes, including negotiations with landlords.

• Oversee service charge settlement processes for head and subleases.

• Steer helpdesk activities, ensuring timely action and serving as escalation point for both team and client.

Team Leadership & People Management

• Lead, coach, and develop a team of real estate professionals.

• Assign tasks, manage workload distribution, and ensure workflow alignment.

• Conduct performance reviews, set goals, and support professional development.

• Understand individual strengths and areas for growth, fostering a collaborative and high‑performing team culture.

Operational Excellence & Continuous Improvement

• Lead WIP, management, and internal/external stakeholder meetings.

• Own meeting notes, action tracking, and follow‑up.

• Identify opportunities for process and system improvements.

• Implement proactive solutions to enhance efficiency and service quality.

• Ensure consistent communication and alignment across internal and external stakeholders.

Qualifications & Experience

• Minimum 5 years of experience in account management, corporate real estate, lease administration, or estates management.

• Proven experience leading teams in a service‑delivery environment.

• Strong understanding of commercial lease terms and ability to interpret deviations.

• Excellent communication skills, both written and verbal.

• Strong analytical skills and attention to detail.

• Ability to manage multiple priorities in a fast‑paced environment.

• Experience with helpdesk systems, reporting tools, and real estate platforms is an advantage.

Key Competencies

• Client‑focused mindset

• Leadership & coaching

• Commercial awareness

• Problem‑solving

• Stakeholder management

• Negotiation

• Process improvement

• Accountability & ownership

INCO: “Cushman & Wakefield”