Job Title

Director, Solutions Architecture

Job Description Summary

The Director of Solutions Architecture is a senior leadership role responsible for leading the development of technical, operations-focused solutions in response to client RFPs, renewals, and strategic pursuits. This role reports directly to the Vice President of Solutions Architecture and manages a team of Solution Architects.

This is not a software engineering or IT role - it is focused on designing and costing services related to facilities and integrated facilities services grounded in operational realities such as workloads, staffing models, maintenance programs, and production environments.

The Director will play a critical role in advancing the organization’s solutioning capabilities by delivering data-driven, quantitative solutions and building repeatable processes, tools, and standards that improve quality, consistency, and win rates across key verticals including life sciences, manufacturing, and logistics.

Job Description Key Responsibilities Leadership & Team Development

• Lead, coach, and develop a team of Solutions Architects, fostering a high-performance, solution-oriented culture

• Provide hands-on guidance on complex pursuits and technical solution development

• Build team capabilities in quantitative modeling, operational design, and vertical expertise

• Establish clear expectations, performance standards, and career development pathways

Technical Solutioning & RFP Leadership

• Lead the design of solutions for RFPs and client pursuits, including:

• Workload assessments and demand modeling

• Staffing strategies and labor optimization

• Maintenance program design (preventive, predictive, reliability-centered)

• Equipment planning, including MHE (Material Handling Equipment) in logistics environments

• Mobile Maintenance & Engineering (routes, drive times, billable rates, etc.)

• Translate client requirements into practical, executable, and cost-effective operating models

• Ensure solutions are aligned with operational feasibility, service delivery models, and margin targets

Quantitative Modeling & Analytics

• Develop and oversee data-driven, quantitative models to support solution design and pricing

• Leverage industry-standard benchmarks, analytics, and data insights to inform staffing, cost structures, and performance expectations

• Partner with costing teams to validate assumptions and ensure financial accuracy

• Use analytics to differentiate solutions and improve competitiveness

Process Optimization & Solutioning Excellence

• Design and implement standardized solutioning processes, frameworks, and methodologies

• Develop repeatable tools, templates, and key documents to improve efficiency and consistency across pursuits

• Continuously refine the solutioning approach based on lessons learned, win/loss insights, and market trends

• Drive innovation in how solutions are structured, modeled, and presented

Cross-Functional Collaboration & Stakeholder Management

• Partner closely with Business Development, Operations, and Costing to align on pursuit strategy and solution design

• Act as a key stakeholder in pursuit planning, strategy sessions, and client engagement activities

• Ensure alignment between solution design and operational execution capabilities

• Communicate complex technical solutions in a clear, compelling manner to both internal and external stakeholders

Client Engagement & Commercial Support

• Participate in client meetings, site walkthroughs, and solutioning workshops

• Support presentations and proposal defenses with a strong technical and operational narrative

• Build credibility with client stakeholders, including operations and engineering leaders

Qualifications Required

• Bachelor’s degree, preferably in Engineering, Operations, Supply Chain, or related field

• 10+ years of experience in facilities, facility services, facilities management, or related operational environments

• Experience developing technical, operations-based solutions for RFPs and complex service engagements

• 5+ years of experience leading or mentoring technical or solutioning teams

• Strong expertise in:

• Workload analysis and staffing model development

• Maintenance strategies and operational design

• Quantitative modeling and data-driven decision-making

• Demonstrated ability to build structured, repeatable processes and tools

Preferred

• Experience in one or more of the following:

• Manufacturing / production maintenance

• Logistics / distribution environments (including MHE systems)

• Life sciences / regulated environments

• Familiarity with CMMS / EAM systems

• Lean, Six Sigma, or reliability engineering experience

• Advanced degree (MBA or technical discipline)

Core Competencies

• Technical Solutioning (Non-IT) – Designs operational solutions grounded in real-world execution

• Quantitative & Analytical Rigor – Uses data, benchmarks, and modeling to drive decisions

• Process Building – Creates scalable, repeatable solutioning frameworks and tools

• Leadership & Coaching – Develops team capabilities and drives performance

• Stakeholder Management – Effectively partners across BD, Operations, and Costing

• Commercial Acumen – Aligns solutions with client value and business outcomes

Success Metrics (KPIs)

• Win rate on new business pursuits and renewals

• Accuracy and competitiveness of staffing and cost models

• Adoption and effectiveness of standardized solutioning tools and processes

• Team development and performance

• Client feedback during pursuit and transition phases

• Contribution to differentiated, data-driven solutions

What Success Looks Like

• Establishes a best-in-class, repeatable solutioning engine

• Builds solutions that are both operationally sound and commercially compelling

• Brings strong technical credibility in production, maintenance, and logistics environments

• Elevates team capability in quantitative, data-driven solutioning

• Creates alignment across BD, Operations, and Costing to improve pursuit outcomes

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 157,250.00 - $185,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”