Lead Product Designer, AI & Innovation

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Team: Customer Experience (CX)

Our CX team transforms the end-to-end shopping journey. We identify customer pain points, build solutions, and continuously improve the funnel—from sign-up to search to checkout. Every feature we design starts with the customer and ends with measurable impact.

Role Overview

We are seeking a highly experienced and visionary Lead AI Design Strategist to elevate our design capabilities through the strategic integration of Artificial Intelligence. This isn’t just about using AI tools; it’s about fundamentally transforming how we approach design—from initial concept to final execution—while consistently delivering exceptional and impactful e-commerce customer experiences. You will be a critical leader in shaping our design future, driving innovation, and fostering a culture of AI-driven design excellence within our team.

You’ll sit at the center of AI innovation, working side-by-side with AI Product Managers and Engineers in a strategic hub—likely Seoul or China—where we’re assembling our AI talent.

What You Will Do

• Drive AI Design: Lead high-impact AI design projects that elevate customer experience.

• Integrate AI: Define and execute a strategy to embed AI into design workflows, tools, and processes.

• Inspire & Mentor: Champion AI in design, guiding and upskilling product designers.

• Experiment Boldly: Explore generative AI, ML, and predictive analytics to push creative boundaries.

• Collaborate Cross-Functionally: Partner with product, engineering, and data science to ship AI-powered solutions.

• Leverage Insights: Use AI-driven analytics to unlock deep customer behavior insights.

• Measure Impact: Set clear metrics to evaluate design effectiveness with AI.

Impact You’ll Have:

• Direct Impact on Product Quality: Improvements to our AI-powered products, leading to higher adoption and customer satisfaction.

• Faster Iteration on AI Features: More efficient and standardized workflows with engineers for AI product design, reducing friction and increasing output.

• Enhanced Organizational Capability: Raising the overall AI design maturity and competence across all product design teams.

• Consistency in AI Experiences: Promoting a more unified approach to AI design across different products within the organization.

Who You Are:

• Strategic thinker with proven experience leading design in tech or AI-focused products.

• Comfortable operating autonomously in a fast-paced, evolving environment.

• Confident communicator who can influence and align C-level stakeholders.

Basic Qualifications

• Bachelor’s degree in Design, HCI, CS, Psychology, or related field (or equivalent experience).

• Exceptional communication skills in English.

• Willingness to work from a Coupang AI hub (Seoul or China).

Recruitment Process and Others Recruitment Process

• Application Review

• Phone Interview

• Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/