Operations Services is looking for a dedicated professional who is highly motivated, self-reliant, resourceful, and articulate to join the department as a Senior Specialist. The successful candidate must have excellent leadership skill, exercise good judgment and render sound and technical decisions to support the oversight of the departments vendor led programs. To succeed in this position, the selected candidate must demonstrate a positive work ethic in support of the Companys Corporate Values and Mission. The candidate must also adhere to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health, and Safety ("EH&S"), Equal Employment Opportunity ("EEO"), discipline, and security.

Required Education/Experience

• High School Diploma/GED and minimum of 5 years relevant work experience in utilization of spreadsheets and databases to track and monitor work; confidence interfacing with customers and/or contractors, digital record keeping, and ability to work independently or with a team or
• Associate's Degree and minimum of 4 years relevant work experience in utilization of spreadsheets and databases to track and monitor work; confidence interfacing with customers and/or contractors, digital record keeping, and ability to work independently or with a team or
• Bachelor's Degree and a minimum of 3 years relevant work experience in utilization of spreadsheets and databases to track and monitor work; confidence interfacing with customers and/or contractors, digital record keeping, and ability to work independently or with a team.

Preferred Education/Experience

• Bachelor's Degree and a minimum of 3 years relevant work experience in utilization of spreadsheets and databases to track and monitor work; confidence interfacing with customers and/or contractors, digital record

Relevant Work Experience

• Demonstrated experience working with both internal and external customers to resolve problems and create a positive customer experience, required.
• Demonstrated experience working with Microsoft Office software applications (Excel, Word, Outlook, PowerPoint), required.
• Demonstrated experience managing multiple assignments, required.
• Experience in utilizing spreadsheets and databases to track and monitor work queues, required.
• Experience interfacing with customers and/or contractors, required.
• Experience with Oracle EBS, required.
• Experience working with Work Management Software Applications, preferred.
• Experience with accounts receivable and invoicing contractors, preferred.
• Experience with Data Analytics tool such as Tableau and/or PowerBI, preferred.
• Experience working with EOP and Engineering specifications Distribution Engineering, preferred.
• Experience with project/program oversight & administration, preferred.
• Experience in interpreting contract pay items and standard terms and conditions of construction contracts is preferred.

Skills and Abilities

• Demonstrated customer service skills
• Demonstrated problem solving skills
• Ability to interpret basic information on drawings.
• Effective interpersonal skills
• Strong verbal communication and listening skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Highly thorough and dependable
• Ability to work within tight timeframes and meet strict deadlines
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Possesses strong product knowledge

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be willing and able to wear PPE as required.
• Must be willing and able to work and stand for extensive periods of time.
• Must be willing and able to travel within the Company service territories, as necessary.
• Must be willing and able to work flexible hours including weekends and holidays as required.
• Must be willing and able to work in hot or cold climates during emergencies i.e. Storm Duty.
• Must be able to read small print and symbols.
• Must be able to stoop, bend, reach and kneel throughout the workday.
• Must have excellent manual dexterity and be able to use hands for entire shift.
• Must be willing and able to sit or stand to use a keyboard, mouse, and computer for entire shift.
• Must be willing and able to push, pull, lift up to 25 pounds.

Core Responsibilities

• CONTRACTOR FIELD OVERSIGHT: Perform routine field visits to provide oversight of contractor field activities for Astoria Operations contractors and Ops Services Vendor Management led programs: ORU truck testing (conducted at Orange and Rockland locations), rubber goods, capital tool repair and hot sticks testing. Maintain documentation on vendor performance.
• CONTRACTOR INVOICE REVIEW: Compare vendor invoices, work tickets, and supporting documentation against internal work management systems, audit invoice for accuracy and flag any discrepancies and/or inconsistencies. Assist in maintaining internal tracking reports and identify potential fraud risks in vendor billing.
• VEHICLE VIOLATION PROGRAM: Coordinates with Automotive Engineering to update registration data, maintain internal vehicle registration records for submission to violation vendor, logs vehicle camera violations into Maximo.
• COMPANY TOLLING PROGRAM: Runs reports to maintain vehicle registrations in EZ Pass program, uploads new vehicles into the corporate EZ Pass program, identifies vehicle info discrepancies between reports and vendor system.
• ASSET MANAGEMENT: Coordinates with Operating areas included in Capital tools program to identify, label, and audit new and existing tool inventory.
• RUBBER GOODS PROGRAM: Coordinate with Operating areas regarding rubber goods exchanges, manage rubber goods return rates between Operating areas and vendors for CECONY and O&R.
• O&R TRUCK TESTING: Coordinate with vendor and Operating areas regarding upcoming testing cycles, scheduling, billing, and any administrative related matters.
• PROCEDURE SUPPORT: Work in tandem with Sr. Specialist on procedure/policy reviews, editing, and publishing for the Facilities and Field Services organization.
• Support the goals of Astoria Operations to ensure maximized safety, quality, efficiency, reliability and customer satisfaction.
• May perform other related assignments as required to support departmental needs.