Join our Team as a Senior Planner to help coordinate events in the Firms Client Center

As a Senior Planner in Amenity Services at JPMorgan Chase, you will oversee the coordination of logistics for meetings and events in the firm's Client Center. Your role includes managing conference center planners to ensure service excellence and operational effectiveness, while maintaining global standards. You will collaborate with partners in Technology as well as the broader Regional Management team to deliver an outstanding user experience.

Job Responsibilities

• Oversee meetings and events, collaborating with teams to exceed client expectations.
• Provide personalized customer service to all clients and employees.
• Address client challenges with effective solutions for a positive experience.
• Maintain a collaborative and team-oriented attitude and lead by example.
• Assist with staff coverage and daily projects.
• Participate in operations meetings and reviews, providing feedback and direction.
• Execute pre and post conference calls / meetings to manage details.
• Ensure optimal space usage to achieve goals.
• Conduct staff reviews and identify training needs.
• Cover reception desk functions, including calls and emails as needed.
• Master the EMS system for reservation and reporting.

Required qualifications, capabilities, and skills:

• 5+ years’ experience in Luxury Hospitality Industry, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and employees professionally and warmly
• Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
• Highly organized with the ability to multitask and prioritize tasks effectively
• Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
• Working knowledge of audio-visual systems; Proficiency in Microsoft Office tools are essential, and
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover client center hours and locations
• Bachelor’s degree required

Preferred qualifications, capabilities, and skills:

• knowledge of the EMS booking system