Description:

The Financial Crimes Global Policy Adherence & Engagement Team within the Financial Crimes organization supports the delivery and ongoing direction of a comprehensive Financial Crimes Program in partnership with multiple functions such as Compliance, Operations, Technology, Risk, Audit, and multiple stakeholders at all levels of management. This team is responsible for fostering a culture of control and compliance, customer centricity and accountability while leading efforts to identify, anticipate and mitigate AML, Sanctions, Screening and Anti-Bribery regulatory, reputational, and operational risks.

The Financial Crimes Lead will support U.S. Consumer Cards Financial Crime activities related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Sanctions/Screening. Scope of coverage includes KYC (Know Your Customer), AML, and screening (sanctions and non-sanctions). This position serves as a partner to AML and Sanctions Compliance as well as Cards Business, Internal Audit, and operations teams.

Responsibilities:

• Manage all identified issues and work with Business Risk, Compliance, Operations and Technology teams to actively identify new AML/KYC, Sanctions and Screening policy gaps

• Support the impact assessment and implementation assessment for new and revised AML/KYC, Sanctions and Screening policies for Cards

• Manage execution of AML/BSA policy related Corrective Action Plans (CAP) which includes managing CAP milestones and execution timeline

• Facilitate both gap and root cause analysis (RCA) exercises between Legal, Compliance, Operations, Technology, Risk and the line of business in order to create action plans that provide resolution and ensure policy adherence

• Champion efforts to get project requests and requirements drafted to resolve gaps to ultimately retire manual workarounds

• Partner with the project group to get the project requests prioritized and delivered

• Manage action items for the issues management workstream by timely follow-up and coordination between multiple stakeholder groups to bring each project to closure

• Provide guidance and subject matter expertise related to policy and regulatory requirements up to senior management across the businesses and support functions

• Act as an SME for Sanctions and Screening Policies and AML/KYC Policies for NAM Cards and develop sustainable solutions to meet policy requirements and mitigate risk.

• Perform detailed analysis for complex recommendations to ensure appropriate risk/reward balance, including policy changes

• Contribute to U.S.

Consumer Cards Financial Crimes Strategy and Roadmap:

• Contribute to design and execution of Horizontal Controls Assessment across the U.S. Consumer Cards business and operations teams

Qualifications:

• 6-10 years of direct, relevant experience in financial service operations, risk and controls, compliance, audit, or regulatory management.

• Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable AML KYC rules, regulations, policies, and processes with preferred knowledge and experience with Citi Anti-Money Laundering (AML) and Sanctions and Screening programs.

• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.

• Demonstrated ability to identify, classify, prioritize and remediate risks.

• Superior organizational skills, with proven ability to successfully manage multiple and concurrent priorities while working independently or with little supervision.

• Self-motivated with a passion for establishing and maintaining a culture of control within the business.

• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.

• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.

• Strong conflict resolution skills and work in a sometimes-stressful environment with quick turnaround timelines.

• Pragmatic problem-solver, forward thinker with independence of thought and strong critical thinking skills.

• Expert in using PowerPoint and Excel, a plus.

• Excellent verbal and written skills and experience presenting to senior audiences.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Job Family Group:

• Operations
• Services

Job Family:

Business KYC

Time Type:

Full time

Primary Location:

San Antonio Texas United States:

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Mar 19, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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