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Chat Customer Service Specialist

Citigroup

Chat Customer Service Specialist

Citigroup

CHENNAI, Tamil Nādu, India

·

On-site

·

Full-time

·

5mo ago

Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed Conduct basic analysis and research as well as workflow management Support an expansive array of products and services Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed 1-3 years of relevant experience Experience working in a business office or operational environment Proficient computer and math skills with a focus on complex databases and spreadsheets Demonstrates technical and administrative expertise Consistently demonstrates attention to detail Demonstrated knowledge of activities, policies, and procedures of a basic work area Bachelor's Degree ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

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About Citigroup

Citigroup

Citigroup

Public

Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

10,001+

Employees

New York City

Headquarters

Reviews

3.3

4 reviews

Work Life Balance

3.0

Compensation

3.2

Culture

2.8

Career

2.5

Management

2.7

35%

Recommend to a Friend

Pros

Compensation increases for investment banking roles

Legitimate investment banking employer

Internship opportunities available

Cons

Unclear career progression paths

Limited meaningful experience in internships

Compensation raises lower than competitors

Salary Ranges

28 data points

Mid/L4

Senior/L5

Staff/L6

Mid/L4 · Business Risk Intermediate Analyst

1 reports

$77,165

total / year

Base

$67,100

Stock

-

Bonus

-

$77,165

$77,165

Interview Experience

5 interviews

Difficulty

2.8

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 40%

Negative 60%

Interview Process

1

Application Review

2

Recruiter Screen

3

Programming Assessment

4

Hiring Manager Interview

5

Panel/Superday Interviews

6

Final Decision

Common Questions

Technical Knowledge

Case Study

Behavioral/STAR

Past Experience

Culture Fit