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Chat Customer Service Specialist

Citigroup

Chat Customer Service Specialist

Citigroup

CHENNAI, Tamil Nādu, India

·

On-site

·

Full-time

·

7mo ago

Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed Conduct basic analysis and research as well as workflow management Support an expansive array of products and services Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed 1-3 years of relevant experience

Experience: working in a business office or operational environment Proficient computer and math skills with a focus on complex databases and spreadsheets Demonstrates technical and administrative expertise Consistently demonstrates attention to detail Demonstrated knowledge of activities, policies, and procedures of a basic work area Bachelor's Degree ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter.

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About Citigroup

Citigroup

Citigroup

Public

Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

10,001+

Employees

New York City

Headquarters

$86B

Valuation

Reviews

3.7

10 reviews

Work-life balance

3.8

Compensation

2.5

Culture

4.0

Career

3.2

Management

3.5

65%

Recommend to a friend

Pros

Good work-life balance

Supportive management and colleagues

Good benefits

Cons

Low or uncompetitive salary/pay

Long hours during peak times

Poor management and lack of direction

Salary Ranges

48 data points

Mid/L4

Senior/L5

Staff/L6

Mid/L4 · Business Analytics Senior Analyst

3 reports

$117,000

total per year

Base

$120,800

Stock

-

Bonus

-

$117,000

$117,000

Interview experience

3 interviews

Difficulty

3.3

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 33%

Negative 67%

Interview process

1

Application Review

2

Recruiter Screen

3

Technical Interview

4

Panel/Group Interview

5

Final Round

6

Offer

Common questions

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Culture Fit