Citi Services business provides award-winning integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations across the world. The Services business provides market-leading capabilities and solutions, to build and develop deep client relationships across 90+ countries globally.

Domestic Payments is a core part of the Services business, that adds local depth to Citi’s unmatched global network by building strong domestic capabilities that offer our clients fully digital, innovative and integrated solutions for their treasury and commercial needs. Within Domestic Payments space, instant payment is the fastest area of growth and innovation. Multiple countries in Asia clusters are leading global charter in Instant Payments with large scale commercialization opportunities in areas like QR collections, on demand payouts, Instant Direct Debit etc.

This role requires a strong understanding of the Global Payments, particularly Domestic Payments market, client operations and industry participants. This role will be focused on product development / delivery, commercialization and strategic initiatives.

Responsibilities:

• Execute product strategy of Instant Payments and take lead of product development responsibilities of Instant Payment business for Asia clusters.
• Provide support to Asia Instant Payments head for the client commercialization efforts for Asia Instant Payments.
• Oversee day-to-day product management for instant payments such as client experiences & system / operational issues. Strong ability to prioritize the critical changes required for the product portfolio and come up with innovative solutions to solve the problems.
• Lead business execution and strategic initiatives delivery for Asia Domestic Payments team that includes P&L management, incliner / decliner analysis, deal ramp and pipeline reviews, revenue monitoring, expense oversight, and financial planning for Asia domestic payments.
• Collaborate with relevant partners to leverage pricing as a strategic lever and drive proactive guardrails to minimize billing leakages.
• Understand and own front to back Operational Risk, Sanction Risk, Liquidity Risk and other risk stripes and partner with relevant stakeholders to build proactive controls agenda
• Develop strong working relationship with a broad group of stakeholders across country, global product, technology, operations, risk & control teams.

Knowledge/ Experience:
 

• 6+ years of experience in transaction banking/ payments business, tech industry, institutional or consumer banking, innovation, eCommerce, and/or Fintech
• Experience working in product development or market management, business development or in a client relationship/solution sales role, with a good understanding of the technology and operations capabilities underpinning client solutions
• Successful track record in leading change management
• Demonstrated ability to synthesize insights and prioritize and influence actions in a highly matrixed, large corporate environment
   

Competencies:

• Ability to connect unmet clients’ needs with commercial opportunities to prioritize product development roadmaps
• Deep analytical skills to integrate feedback and client validations to create viable business and commercial models
• Strong relationship development skills and ability to build personal credibility to influence key stakeholders across the organization
• Innovative mindset to be open to new ideas, new ways of doing things, including being curious, flexible, and courageous.
• Great analytical skills to prioritize opportunities, quickly distill complexity, draw conclusions, and communicate data-driven findings
• Digital and Transformation mindset with “execution spirit” and entrepreneurial skills; “Gets things done”
• An influencer who communicates clearly and frequently to both technical and non-technical business leaders
   

Qualifications:
 

• Bachelor's degree required. Master’s degree preferable.
• Strong knowledge of Product Management disciplines
• Experience/ knowledge across all components of transaction banking solutions preferred (e.g. operations, client delivery, technology, relationship management, and/or business management).

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Job Family Group:

Product Management and Development

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Job Family:

Product Performance Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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