Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Operational Risk and Control team, playing a critical role in safeguarding our operations.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

As a key member of our Operational Risk and Control function, you will act as a strategic professional and recognized technical authority, providing essential advice and counsel on the technology and operations of the business. You will leverage your expertise to drive directional strategy and ensure the overall effectiveness of control frameworks across an entire sub-function or job family. This role involves significant impact through complex deliverables and requires strong collaboration with various internal and external stakeholders, shaping the control environment of a leading global financial institution.

What you’ll do

• Serve as the primary point of contact for Operations staff regarding control-related activities.
• Provide expert guidance on evaluating risks, implementing appropriate controls, and ensuring effective remedial actions.
• Conduct proactive reviews of operational processes, control frameworks, and reporting mechanisms.
• Participate in the evaluation of strategic and tactical changes, policy updates, and evolving regulatory requirements.
• Support internal and external control organizations, including audit, regulatory bodies, and compliance teams.
• Manage and oversee the remediation process for Corrective Action Plans, ensuring timely and effective resolution.
• Ensure all workflows and controls adhere strictly to Credit Policy and local regulatory guidelines.
• Collaborate effectively with diverse stakeholders across Underwriting, Risk, Business, and Product teams.

What we’ll need from you

We are looking for a highly motivated individual with a strong background in risk and control:

• Bachelor’s degree or equivalent experience in a relevant field such as Finance, Business, or Risk Management.
• Proven experience in an operational risk, control, or regulatory compliance role within the financial services industry.
• Comprehensive understanding of control processes, risk assessment methodologies, and applicable regulatory frameworks.
• Excellent communication, interpersonal, and diplomatic skills to effectively guide, influence, and negotiate with various stakeholders.
• Demonstrated ability to proactively identify control deficiencies and drive their remediation through to completion.
• Strong analytical skills with the ability to assess risk in business decisions, ensuring compliance and ethical judgment.

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations, risk management, and regulatory compliance. Every day there will be new business challenges that will help you develop new skills that can drive your career.

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team-building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:
• https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

• Operations
• Services

Job Family:

Credit Maintenance

Time Type:

Full time

Primary Location Full Time Salary Range:

zł241,750.00 - zł411,650.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.