This Fraud Ops Lead Analyst (C13) role is an integral part of the Financial Crimes and Fraud Prevention team, specifically within Global Operations for Commercial Card Fraud. The role focuses on enhancing the operational resilience of Commercial Card and Virtual Card offerings, which are critical payment solutions designed for streamlined expenses and secure online payments. As a global individual contributor, this position is crucial in driving a transformative, digital-first strategy to achieve industry-leading fraud performance while improving customer experience through automation and digitization.

Key Responsibilities:

• Primary liaison for global Association (Visa/Mastercard) interactions, ensuring alignment with external standards and updating internal practices accordingly.
• Lead Global Operations Readiness initiatives, acting as the key technology liaison and primary point of contact for all global applications used within the Commercial Card Fraud operations, including end-to-end incident management.
• Manage global projects critical to enhancing Commercial Card Fraud prevention and operational efficiency, from initiation to successful implementation.
• Drive the review, design, and uplift of global operational procedures and controls within Commercial Card Fraud, focusing on continuous improvement, client experience, and automation.
• Contribute to the global team's capabilities by leveraging Spanish language proficiency to facilitate communication and collaboration in diverse operational environments.

Qualifications:

• 6-10 years of experience in a related role
• Proven ability to excel as a global individual contributor, demonstrating autonomy and independent judgment in a complex, international environment.
• Demonstrated experience and understanding of Visa/Mastercard Association dispute guidelines.
• Strong Project Management skills, with a track record of successfully leading projects from inception to completion across different regions.
• Proficiency in the review, design, and strategic uplift of operational controls, specifically within a fraud prevention context.
• Spanish language proficiency (preferred)
• Commercial Card experience (preferred)
• Fraud and/or Dispute experience (preferred)
• Senior level experience in a similar position preferred
• Expert in the subject of at least one area of the function
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Job Family Group:

• Operations
• Services

Job Family:

Fraud Operations

Time Type:

Full time

Primary Location:

Sioux Falls South Dakota United States:

Primary Location Full Time Salary Range:

$87,600.00 - $131,400.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

Anticipated Posting Close Date:

Apr 01, 2026

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