At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. **Shape your Career with Citi** Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions. We’re currently looking for a high caliber professional to join our team as **Officer, Asset Servicing Intermediate Analyst – C11 (Hybrid) ** (Internal Job Title: Asset Servicing Intermediate Analyst – C11) based in **Pune**, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance: •            Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. •            (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. •            Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. •            We have a variety of programs that help employees balance their work and life. In this role, you’re expected to: The Corporate Action Income Team Manager is responsible for leading and managing a team of Corporate Actions processors (C09 and C10 levels). This role combines leadership responsibilities with direct involvement in Business As Usual (BAU) operations, ensuring the team consistently meets its objectives for accurate and timely reconciliation and payment of client income entitlements. The Manager will drive operational efficiency, manage team performance, and act as an escalation point for complex issues.. - Lead, motivate, and manage a team of Corporate Action / Income Processors, including performance management, coaching, and professional development. - Oversee daily BAU operations, ensuring all corporate action processes are executed accurately and within stipulated deadlines. - Act as the primary escalation point for complex or critical corporate action/  income issues, driving resolution and mitigating risks. - Monitor team productivity, quality metrics, and service level agreements (SLAs), implementing corrective actions as needed. - Ensure adherence to all regulatory requirements, internal policies, and control frameworks within the team's operations. - Drive continuous process improvement initiatives to enhance efficiency, reduce operational risk, and improve client satisfaction. - Collaborate with other operational teams, technology, product, and compliance to implement new processes, systems, or regulatory changes. - Manage resource allocation, work distribution, and vacation planning to ensure adequate staffing and coverage. - Prepare and present management reports on team performance, operational challenges, and strategic initiatives. - Foster a culture of excellence, accountability, and continuous learning within the team. - Shift Coverage :  EMEA hours As a successful candidate, you’d ideally have the following skills and exposure: - Minimum of 9 years of overall industry experience. - At least 4 years of experience specifically in corporate actions, with a significant portion in a leadership or supervisory role within an income processing environment. - Demonstrated experience in managing operational teams in a high-volume, deadline-driven environment. - Proven track record of resolving complex operational issues and implementing process improvements. - Comprehensive and expert knowledge of corporate actions, income events, and their end-to-end processing lifecycle. - Expertise in SWIFT standards, particularly MT564 and MT566, and their application in operational workflows. - Strong leadership and people management skills, with the ability to inspire and develop a high-performing team. - Exceptional analytical, organizational, and problem-solving abilities. - Ability to make sound decisions under pressure and manage competing priorities. - Excellent verbal and written communication skills, with the ability to present complex information clearly to various audiences. - Proficiency in relevant corporate action platforms, reconciliation systems, and advanced Excel. - Strong understanding of risk management principles and control frameworks in financial operations. - Bachelor’s degree/University degree or equivalent experience. - Shift Coverage :  **EMEA hours : 1pm IST to 10pm IST** Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei ------------------------------------------------------ **Job Family Group: ** Operations - Transaction Services------------------------------------------------------ **Job Family:** Asset Servicing------------------------------------------------------ **Time Type:** Full time------------------------------------------------------ **Most Relevant Skills ** Please see the requirements listed above.------------------------------------------------------ **Other Relevant Skills ** For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* * * *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi.* *View Citi’s EEO Policy Statement and the Know Your Rights poster.*