**Role/Team Overview** Markets Operations Transformation Team drives transformational change across Operations’ processes, risk and controls, regulation, efficiency drivers and technology investment. We partner closely with our Operations and Technology teams to build strategy and deliver a multi-year transformation, overseeing the execution with formal program management and portfolio management methodologies while leveraging data and metrics to optimize outcomes and business decision making. Our goal is to deliver best-in-class transformation to enable our Operations professionals to excel with client service excellence, robust risk management and continuous improvement. **Responsibilities** - Support planning, directing and coordination of day-to-day activities of program management - Partners with Technology, Operations and central program teams to prioritize delivery of key projects - Host working groups; driving collaboration between members maintain focus, enthusiasm and momentum - Proactively monitor progress, risks, issues and actions, escalating effectively where required - Identify, engage and build relationships with key stakeholders to maximize program outcomes and overcome obstacles - Confidently report and present program status in a variety of forms to stakeholders - Maintain high organizational discipline in documentation and archival of minutes and key program artifacts and evidence - Share and present opportunities and successes and identify how team's work fits into broader set of benefits - Contribute to driving an innovative and continuous improvement culture within Markets Ops **Qualifications** - 7 years experience in transformation roles - Understanding of and passion for change management and process improvement programs using data to drive change - Technical understanding of core processes and business lines within Banking/Markets Operations e.g. allocations, reconciliations, confirmations payment processing etc. - Experience working in an Operations line role is beneficial - High degree of organization and personal discipline - Collaborative mindset with an aptitude for developing effective working relationships - Strong problem solving abilities - Ability to communicate complex subject matter conceptually and succinctly We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:  - Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure - A discretional annual performance related bonus  - Private medical insurance packages to suit your personal circumstances - Employee Assistance Program   - Pension Plan  - Paid Parental Leave  - Special discounts for employees, family, and friends  - Access to an array of learning and development resources  Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  ------------------------------------------------------ **Job Family Group: ** Project and Program Management------------------------------------------------------ **Job Family:** Program Management------------------------------------------------------ **Time Type:** Full time------------------------------------------------------ **Most Relevant Skills ** Please see the requirements listed above.------------------------------------------------------ **Other Relevant Skills ** For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* * * *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm).* *View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.*