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Customer Service Analyst

Citigroup

Customer Service Analyst

Citigroup

MUMBAI, Mahārāshtra, India

·

On-site

·

Full-time

·

6d ago

The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.

Responsibilities:

  • Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
  • Research current treasury and client operational trends and suggest solutions
  • Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
  • Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
  • Assist efforts to help drive high rates of client adoption
  • Ensure requirements are clearly stated and that business and client needs are met throughout development
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-2 years of experience in a related role
  • Proven system development lifecycle skills
  • Proficient understanding of emerging technologies
  • Effective verbal and written skills
  • Effective analytic and presentation skills

Education:

  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

  • Operations
  • Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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About Citigroup

Citigroup

Citigroup

Public

Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

10,001+

Employees

New York City

Headquarters

Reviews

3.3

4 reviews

Work Life Balance

3.0

Compensation

3.2

Culture

2.8

Career

2.5

Management

2.7

35%

Recommend to a Friend

Pros

Compensation increases for investment banking roles

Legitimate investment banking employer

Internship opportunities available

Cons

Unclear career progression paths

Limited meaningful experience in internships

Compensation raises lower than competitors

Salary Ranges

28 data points

Mid/L4

Senior/L5

Staff/L6

Mid/L4 · Business Risk Intermediate Analyst

1 reports

$77,165

total / year

Base

$67,100

Stock

-

Bonus

-

$77,165

$77,165

Interview Experience

5 interviews

Difficulty

2.8

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 40%

Negative 60%

Interview Process

1

Application Review

2

Recruiter Screen

3

Programming Assessment

4

Hiring Manager Interview

5

Panel/Superday Interviews

6

Final Decision

Common Questions

Technical Knowledge

Case Study

Behavioral/STAR

Past Experience

Culture Fit