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Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

• Assist in the coordination and comprehensive management of issues with key stakeholders
• Perform issue quality reviews - pre-activation, pre-closure and validation of remediation plans, ensuring compliance with Issue Management Policy, Standards and Procedures
• Facilitate Wealth Citigold / Citigold Private Client Front Office engagement across the full lifecycle of high impact issue remediations and key remediation programs
• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
• Support key stakeholders to develop corrective action plans to address identified control gaps or failures
• Maintain a robust tracking and reporting of issue inventory to ensure timely closures of issues
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

Qualifications:

• Minimum of 6-10 years of experience in audit or risk and control background (operational risk, compliance, or other control-related functions) in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of Banks Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

The role supports the Citigold/Citigold Private Client (CG/CPC) Business in issue quality reviews. A strong understanding of retail banking products and processes will be highly beneficial. The successful candidate will demonstrate a high sense of urgency, strong results orientation, and the ability to take initiative, work independently, and prioritize effectively in a dynamic environment. This position requires a proactive team player who can multitask and has a proven track record in influencing diverse stakeholders to secure buy-in and drive consensus.

Job Family Group:

Controls Governance & Oversight:

Job Family:

Issue Management

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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