Are you looking for a career move that will put you at the heart of a global financial institution?

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

This is an intermediate-level role responsible for ensuring transactions are processed accurately and on time in coordination with the client, internal and external stakeholders. The overall objective of this role is to ensure the execution and coordination of guarantee issuance, compliance with regulatory standards, and collaboration with various internal and external stakeholders to deliver superior service to clients.

Responsibilities

• Execute end-to-end guarantee issuance and client onboarding in line with Citi’s operational and regulatory standards
• Review client documentation, signature authorities, and guarantee wording to ensure completeness and accuracy
• Partner closely with Clients, Relationship Managers, Product, Sales, Legal, and internal Operations teams to ensure seamless delivery
• Serve as a primary contact for client inquiries, supporting both transactional and system-related needs
• Track and manage pending cases, ensuring timely follow-ups and adherence to turnaround expectations
• Ensure smooth hand-offs to Processing teams and maintain a high standard of control and quality
• Contribute to process enhancements, workflow optimization, and reporting improvements that strengthen operational efficiency
• Support product initiatives, client reviews, and broader team activities as required

Qualifications

• Experience in a client-facing environment, preferably within Trade Operations
• Strong communication skills with the ability to work confidently with internal and external stakeholders
• Excellent command of English and French (both verbal and written)
• High attention to detail, with the ability to review and interpret documentation accurately
• Strong client focus, problem-solving ability, and willingness to take ownership of issues
• Effective organizational and time-management skills, with the ability to manage multiple priorities
• Collaborative mindset with the ability to work both independently and within a team environment
• Proactive, self-motivated, and adaptable to changing business needs

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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The candidate must possess strong French language skills (both verbal and written) as the role involves daily communication, documentation, and coordination with French‑speaking teams/clients.

Job Family Group:

• Operations
• Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Primary Location Full Time Salary Range:

€52,580.00 - €73,620.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.