The Internal Accounts Operations Lead is a senior position that reports to the Head of Liquidity Management Services (LMS) Internal & Core Account Operations Head within the Services business.

This role is a dedicated POC overseeing the internal accounts lifecycle in support of Product Lines and coordinating with Operations functions (including Client Onboarding, Payments, Trade, LMS, Investor, Issuer).

Responsibilities:   Represent Operations and ensure Ops Readiness as Internal Accounts matures as a product 

• Partner with Product and Ops Champions (including Client On-Boarding and Recon Ops) in ensuring compliance to minimum control standards with defined roles and responsibilities
• Represent Ops in Product defined governance model and define TOM leveraging data analytics 
• Spearhead Ops Readiness including coordinating highly federated Ops network (Bank Network Mgmt./ARA/SMB Account Gov)
• SPOC with Ops Readiness (in Line) for Product Initiatives impacting Internal Accounts inc. various transformation initiatives (i.e. BCOSMOs, Strategic Ledger, other US Transformation)
• SPOC for Internal Accounts with Product Leadership
• SPOC for Accounting, Ledger & Close Policy (Ops impacts)
• Minimum Standards for Internal Account Reconciliations
• Collaborate with internal partners (e.g., Product Accounting teams, Product Processors, Onboarding, Finance, Technology, Risk & Controls, other Lines of Business (LOBs) across Citi to define the types/taxonomy of internal accounts, distinct features, capabilities, financial and operational processes, Service Level Agreements, policies and overall value propositions for the internal accounts lifecycle and ecosystem   

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications

• 20+ years of relevant experience with a solid understanding with client/DDA and internal accounts
• Broad and diverse functional experience (e.g., Product Management, Finance, Operations, Data Analytics)  
• Proven experience leading cross-functional teams and product transformation initiatives around the world along with a strong background in agile delivery 
• Demonstrated financial and accounting acumen 
• Strong background in managing a product risk & controls environment  
• Experience in legal entity management, regulatory reporting and data governance/management concepts is highly desirable  
• Ability to work under pressure and manage deadlines or unexpected changes
• Consistently demonstrate clear and concise written and verbal communication and strong executive presence
• Strong people and cross-functional leadership

Education   

• Bachelor’s degree/University degree or equivalent experience  
• Master’s degree preferred 
• Accounting degree is a plus  

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$200,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Feb 20, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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