The Relationship Associate is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Builds relationships with client network and operational teams, becoming a key contact for internal requests/problem escalation and resolution

• Ensures timely completion of Know Your Client (KYC) and other regulatory requirements, in partnership with product partners and Relationship Managers (RM)s

• Helps clients to access Citi’s global network, locating local coverage and product support across the globe

• Works with RMs and product partners to on-board new clients/new subsidiaries and KYC/initial credit set-ups completed

• Coordinates credit requests and approvals from Citi’s global network

• Engages with product partners and Citi’s global network to identify revenue opportunities and to position certain products with clients

• Ensures periodic support discussions are held with clients and are correctly documented

• Maintaines correct client legal and marketing hierarchies

• Partners with Credit Admin team to ensure credit documentation is kept current: FX, derivatives, Loans, LCs and other credit-related documents

• Partners with Credit Admin team to monitor usage of credit lines, and partnering with Independent Risk during client Annual Reviews

• Assists in implementation of cash transactions for Banker

Qualifications:

• 2-5 years relevant experience

• Fluent Polish and English

Education:

• Bachelors/University degree or equivalent experience

Citi Handlowy offers:

By joining Citi Handlowy, you will work in hybrid model (currently up to 2 days working at home per week), but also receive a competitive base salary and enjoy a whole host of additional benefits which are currently provided such as:

• Employer paid Defined Contribution Pension Plan contribution of 7% of employee’s pensionable earnings (PPE Program).

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates.

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates.

• Employee Assistance Program financed by Employer.

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave).

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates.

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering.

• Extra days off provided to employees celebrating significant service anniversaries, with eligibility occurring every five years.

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award.

• Special offers and discounts for employees.

Copy and paste the URL below into a new tab in your web browser to view the Collective Bargaining Labor Agreement extract: https://www.citibank.pl/poland/files/ZUZP-KeyProvisions-CitiHandlowy_05012025.pdf

Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to conduct the recruitment process in which you participate, i.e. in the scope specified in Article 22(1) of the Labour Code (Article 6(1)(c) of the GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website: https://www.citibank.pl/poland/files/privacy-notice.pdf

Please read the information about internal reports procedure – Whistleblowers Protection Act: https://www.citibank.pl/poland/files/ustawa-o-ochronie-sygnalistow.pdf

Job Family Group:

Commercial and Business Sales:

Job Family:

Commercial Sales Support:

Time Type:

Full time

Primary Location Full Time Salary Range:

120 200,00 zł - 190 000,00 zł

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.