Client Manager (12-month contract, renewable) at Cigna

Critical Tasks and Expected Contributions/Results:

• Partner with sales consultants to achieve efficient implementation of new business and smooth transition of relationship into client management team.

• Develop strategic relationships with key partners within the assigned portfolio and establish consultative approach to gain insight into the Voice of the Customer and understand the clients’ strategic business goals

• Champion the needs of our clients whilst balancing business needs by developing ideas and solutions based on customers’ strategic goals in alignment with CGHB’s value proposition and business strategy.

• Monitor the Client/Broker service delivery execution of our service operations and identify opportunities for improvement.

• Liaise with key internal functions to drive for financial results and achieve high customer satisfaction levels through ‘client facing’ projects including satisfaction surveys, product development and service ops enhancements.

• Meet persistency goals, negotiate and finalise the renewal of each assigned client contract.

• Take part in defining the Renewal Strategy together with the Client Management and Underwriting Teams.

• Prepare and maintain records on SFDC for all key accounts, and manage clients in line with team procedures and processes.

• Co-ordinate with strategic regional service partners to ensure constant enhancement of client facing proposition to meet evolving market needs

• Liaise with other Cigna divisions and partners (i.e UK Healthcare and CGHB NA) to fully leverage global client relationships, identify and facilitate growth opportunities within existing relationships and beyond.

• Provide subject matter expertise on health care and social security regulation/issues for Australia and other markets to our Clients /Brokers and internal stakeholders, as part of CGHB’s service delivery and global compliance offering.

Key Challenges/Anticipated Changes in Environment:

• Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals.

• Liaise with internal departments, e.g. underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.

• Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals.

• Ability to work remotely and occasionally travel interstate for internal and external meetings.

Developmental Value of Position:

• Nimble learning and build opportunities to develop strategic relationship and build networks internally and externally.

• Be able to share your vision and purpose and a strategy to align with enterprise, tests situational adaptability.

• Manage complexity and ambiguity by getting out of your comfort zone and taking the lead of an overall market and guiding team to run day to day business in an efficient way

• Opportunity for increased senior level exposure that includes direct sales work and assigned sales targets

• Ability to work independently to achieve ambitious new business targets.

• Lead the research and development of new business opportunities and products in local area.

• Liaise with other Cigna worldwide offices to develop opportunities; to drive cross sell activities

• Ability to work independently to achieve retention and financial targets set on assigned portfolio.

• Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.

Experience/Knowledge, Education and Other Requirements:

• University degree holder preferred (not essential for the right candidate)

• 1-2 years working experience in the insurance industry and/or in strategic relationship management in a corporate (B2B) environment.

• Demonstrated strength in working with a wide range of stakeholders and distribution channels.

• Proven track record in building value-based relationships

• Excellent analytical skills, high attention to detail and quality in execution

• Able to communicate complex concepts in a clear and concise manner.

• Excellent negotiation, influencing and persuasive skills.

• Strong interpersonal skills, proactive and solutions oriented

• Team player, able to drive for results through influencing and working with others

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.