BOUTIQUE'S METIERS @CHANEL EUROPE:

Service and advice, team spirit and interpersonal skills. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. Always nearby and worldwide, through the many positions offered by the Boutique professions, you are the CHANEL ambassador.

CONTEXT & ENVIRONMENT:

At the forefront of CHANEL’s personal interaction with clients, the Fashion Sales Manager oversees a team of Fashion Advisors, combining strong stylistic instincts with client sensitivity and a deep understanding of the history and vision of CHANEL. The Fashion Sales Manager’s presence on the boutique floor is key to enhancing the Fashion Advisors’ role as ambassadors of the brand’s progressive style, anchoring CHANEL as the ultimate reference in luxury. Focused on delivering and developing the excellence of a highly personalised client experience, the Fashion Sales Manager works closely with the team of Fashion Advisors to provide clients with a unique journey into the world of CHANEL, one that celebrates a shared passion for the products and history of the House.

KEY PARTNERS:

Internally: Boutique Management, Fashion Retail, Learning, Styling, Client/Marketing, Visual Merchandising

IN THIS METIER, WE ARE ENERGISED BY:

Leading a team of Fashion Advisors to create an engaged and aspirational environment that offers the ultimate client experience:

• Ensuring that the team of Fashion Advisors understands and deploys the House strategy
• Empowering all Fashion Advisors to build unique, personalised, genuine, meaningful and long-lasting relationships with clients
• Managing the team in terms of recruitment, leadership, setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and dedicating one-on-one time to individual coaching
• Engaging team members through collective knowledge-sharing and encouraging collaborative partnerships with the back-office teams
• Mentoring team members and laying out action plans for individual growth, including training programs in partnership with Learning, Styling, Client Marketing teams
• Supporting and encouraging the Chanel Vital Behaviours

Reflecting CHANEL’s empowering stance as the leader of progressive style and beauty by opening the world of CHANEL to clients:

• In partnership with Styling and Learning Teams, coaching the team of Fashion Advisors in House Style & Fashion expertise and creating unique client experiences through personalized style and allure recommendations and leading luxury service
• In partnership with Client Marketing and Learning Teams, coaching the team of Fashion Advisors in offering the Ultimate Luxury Client experience to each and every client walking every day in the boutiques, with an exceptional service, special attentions to create an emotional link going beyond the act of purchase, and beyond the product.
• Understanding the essence of each CHANEL collection and contributing to the Buying Strategy
• Overseeing Fashion Advisors’ buying requests on behalf of their clients in compliance with the Boutique Buying strategy
• Being an ambassador of the CHANEL brand, style and values in the boutique and at client events and with external bodies in the luxury, retail and fashion sectors
• Ensuring the sales floor reflects CHANEL’s luxurious image, and collaborating with Operations Manager over maintenance needs
• Overseeing the maintenance of the collection display and windows in compliance with VM guidelines
• Ensuring staff grooming excellence.

Driving business growth through robust sales and improved efficiencies:

• Contributing to the definition of the annual Boutique operational roadmap in line with the Boutique and House strategy:
• Consolidating the Boutique roadmap into the Sales Team roadmap, monitoring its execution and using agility to adapt and respond when required
• Monitoring sales data to ensure targets are met
• Using insightful clienteling to generate sales
• Implementing action plans and initiatives to develop business and performance
• Reporting to the Boutique Manager on all actions carried out with the team
• Ensuring the implementation of and compliance with Boutique procedures and the Boutique Charter
• Planning the staff working schedule in collaboration with the Operations Manager to guarantee the most efficient sales floor coverage
• Managing client conflict sensitively and astutely
• Maintaining a forward-looking mindset to tackle daily objectives while paving the way for future innovations, efficiencies and growth Implementing and providing feedback on new tools and services in the Boutique to continuously improve client experience and operational efficiency

HOW WE CREATE AN IMPACT:

• We contribute to leadership & people strength by inspiring the Fashion Advisors and instilling an agile mindset to prepare future leaders.
• We contribute to brand performance by embodying the aesthetic spirit of CHANEL and serving as an ambassador for the House’s progressive vision of style.
• We contribute to client engagement by spearheading an expectation-exceeding client journey.
• We contribute to financial health by galvanising sales growth and driving efficiencies.

POSITION REQUIREMENTS:

• Successful experience of at least 2 years in sales and people management and more than 5 years of shop floor experience in luxury environment
• RTW experience will be considered a strong asset
• Passion for management, client experience, fashion and luxury
• As a people manager, you are engaging and communicative, performance minded and decisive strive for continuous improvement. You combine empathy with a strong focus on achieving results
• Possess a business-oriented mind set focused on driving value, efficiency, and strategic outcomes
• Gets energised by thinking and acting with a commercial mindset ensuring business performance
• You are a self-driven, positive, and independent person
• You are trustworthy with a high degree of integrity and ethics
• High level of knowledge of Office 365 programs
• Fluent in Dutch and English; French would be an advantage
• Living in or around Amsterdam and willing to travel

Each description has been carefully crafted to reflect a general expression of a metier @CHANEL EUROPE and therefore cannot entirely encompass the metier's full complexity. Moreover, owing to the unique character and context of each market, nuances may occur from a country to another.