Job Mission:

The CRM Coordinator (Fixed-Term Contract) is responsible for supporting key initiatives related to Marketing and Client Experience – customer data quality, clienteling tool enhancement, and CRM communications. This role will play a vital role in testing, validating, and documenting system improvements, while also collaborating closely with cross-functional teams to ensure accurate customer data, effective rollout of new tools, and continuous improvement of the client experience across all touchpoints.

Key Responsibilities:

• Review and support on sign off on customer data project testing scenarios to ensure accuracy and completeness before launch

• Identify pain points or system gaps during client data testing, and document issues in the product backlog for resolution

• Provide support for change management and training initiatives related to the customer data improvement project.

• Conduct testing for clienteling tools and gather enhancement suggestions to improve FA / WFJ facing workflows.

• Develop the process and follow up on recollection status and report generation

• Develop and maintain an enhancement list based on FA / WFJ feedback and user experience pain points.

• Support the rollout of C&M Automated Messaging, ensuring proper setup, testing, and business alignment.

Work Experience

• Minimum 1~2 years of experiences related to CRM platform or customer data systems (e.g., Salesforce, Salesforce marketing cloud).

Required Competencies:

• Strong attention to detail with a problem-solving mindset.

• Ability to communicate effectively across cross-functional teams including IT, retail operations, and training.

• Familiarity with agile or backlog management tools.

• Experience in the luxury, fashion, or retail industry is a plus.

Contract Period

• ASAP – December 2025 (6 months)