Your Role @ CHANEL

As part of the Direct-to-Consumer Department for the Fragrance & Beauty Division, you will collaborate with the CRM Manager and CRM Specialist. Your mission is to support initiatives that leverage client data to enhance engagement and loyalty.

Key Responsibilities:

• Client Data Management:

Assist in maintaining and optimizing client databases, ensuring data accuracy and segmentation for targeted campaigns.

• Engagement Campaigns:

Support the execution of personalized mailings and emailings based on behavioral and transactional data.

• Client Acquisition & Retention:

Contribute to strategies aimed at expanding the client base and improving retention metrics.

• Loyalty Program Support:
• Assist in monitoring and analyzing loyalty program performance (enrollment, engagement, redemption rates).
• Provide insights to optimize loyalty initiatives and strengthen client relationships.
• Performance Analysis & Reporting:
• Create dashboards and reports to monitor KPIs (open rates, conversion rates, engagement scores).
• Analyze client behavior and propose actionable insights to improve campaign effectiveness.
• Project Support:

Participate in client engagement initiatives, events, and activations aligned with Direct-to-Consumer objectives.

Profile We’re Looking For

• Education:

Bachelor or Master student in Marketing, Business, Digital, Data Analytics, or related field.

• Availability:

5–6 months, 32–40 hours/week.

• Location:

Brussels or nearby.

• Languages:

Fluent in English, French, and Dutch (spoken and written).

• Technical Skills:
• Excellent command of Excel for data analysis and reporting.
• Proficient in Outlook, Word, and PowerPoint.
• Core Competencies:
• Strong analytical mindset with ability to interpret data and identify trends.
• Detail-oriented and organized, with excellent time management skills.
• Proactive, entrepreneurial, and comfortable working independently.

Interested?

We would like to receive your motivation letter and cv. Applications without a motivation letter will not be processed. We can only accept applications from candidates who are currently eligible to live and work in Belgium.

If we see a match, we would like to get to know you better. To avoid mutual disappointment, we would appreciate you only respond if you meet the profile.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.