Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution.

We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients.

We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the role

The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.

What you’ll do

• Responds to client inquires and concerns.

Ensures timely and quality service delivery to clients.

• Follows up with clients to ensure customer satisfaction.

• Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.

• Communicates work orders to technicians and assists management in resolving problems.

• Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.

• Maintains files on work orders, proposals, and department files.

• Creates vendor files and checks accuracy on completed paperwork submitted by vendors.

• Trains vendors on work order and billing procedures.

• Processes invoices and ensures proper cost center coding.

• Assists with the inspections on the facility campus.

• Uses pc and/or PDA for work order system, email, ESS and training.

• Assist with process and procedure training.

What you’ll need

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• High school diploma or general education degree (GED) required.

• Minimum of two years of related experience and/or training.

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

• Ability to write routine reports and correspondence.

• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

• Ability to effectively present information to an internal department and/or large groups of employees.

• Requires basic knowledge of financial terms and principles.

• Ability to calculate simple figures such as percentages.

• Ability to understand and carry out general instructions in standard situations.

Ability to solve problems in standard situations.

• Requires basic analytical skills.
• Basic skills with Microsoft Office Outlook.

Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive.

We are dynamic problem solvers and forward-thinking professionals who create significant impact.

Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations.

We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.