About the Role:

As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You’ll Do:

• Respond to user inquiries via phone, email, or in‑person, offering timely assistance for any FM related issue at site
• Operate the FM helpdesk, managing service requests, fault reports, and work orders
• Maintain CMMS records, ensuring data accuracy and timely updates
• Generate periodic reports on service performance, asset status, and compliance
• Support onboarding, training schedules, and document control during transition
• Coordinate with vendors and internal teams for follow-ups and escalations
• Assist in procurement administration and invoice tracking
• Receive, screen, sort, and distribute incoming mail, parcels, and courier items accurately and promptly.
• Process outgoing mail and courier items, ensuring correct labelling, documentation, and handover.
• Maintain accurate records and tracking logs for incoming and outgoing mail, including delivery acknowledgements where required.
• Coordinate with approved courier and service providers for daily operations and issue resolution.
• Operate and maintain mailroom equipment (e.g. scanners, franking machines) in accordance with instructions.
• Assist with other facilities or administrative support duties as assigned.

What You’ll Need:

• Minimum GCE ‘O’ Levels
• At least 2 years of working experience in a call centre environment
• Knowledge of Microsoft Office suite
• Good communication and written skills