About the Role:

A fantastic opportunity to be the face and the heart of a prestigious estate in Manchester.

To curate a world class, positive, welcoming and friendly experience for all.

You will be managing the front of house operation and provide a full reception service to our clients’ occupiers and internal customers.

As a Front of House Host, you will act as the heart of the workplace providing personalised services to occupiers and visitors alike, and administrative support to foster a sense of community in a property.

You will be passionate about service excellence and delivering world class service standards to create a hospitality inspired customer experience for our clients and their occupiers.

You will be responsible for providing all front of house reception duties as well as occupier-facing workplace services.

Workplace services include engagement with all our client’s on-site event activations, which creates a sense of community for their occupiers.

As a Front of House Host, you’ll become part of CBRE’s global community with tools and support to do this, as well as provide on-site support to the management team to enable them to deliver customer service excellence.

What You’ll Do

Managing Reception

• Champion and promote a hospitality-driven customer service ethos; ensuring high quality facilities and administrative services are delivered for our clients, customers, colleagues, and visitors.
• Responsible for creating a warm, smart and engaging environment by welcoming visitors and supporting all employee-facing services (including any emergency procedures).
• Conduct a variety of front-of-house activities including (but are not limited to): reception/concierge duties, visitor registration, passes, parking and directions, meeting room and Business/Marketing Lounge management (refreshments, consumables etc), access control, mail services.
• Work closely and collaboratively with the on-site security team to support where necessary and to ensure CBRE Service Excellence Standards are maintained.
• Work with our client’s on-site team, to help drive and promote any onsite customer experience (CX) initiatives. including communications, events, activities, and surveys.
• Ensure that vacant office suites and common areas are maintained and well presented.

Facilities Management

• Manage the on-site Host App: to include document library/building issue reporting etc.
• Work with the Placemaking team to upload news/event content.
• Liaise with Placemaking team on supplier admin and payments.
• Receive, log and action help desk calls, managing workflows and escalating when necessary.
• Where necessary working with the onsite teams to conduct regular audits, checks (e.g. health and safety matters) and intelligence gathering as required including the use of information management systems and associated reporting requirements.
• To comply with H&S on site
• Maintain contact lists for occupiers, approved suppliers, and contractors on behalf of CBRE management team.
• To review processes and practices to continually seek improvements in the delivery and performance of customer service onsite.
• To support the Facilities Team with planned fire and other evacuations and to ensure they are programmed and carried out on a regular basis in accordance with the health and safety requirements.

This includes ensuring the emergency plan and related site maps are continually updated.

General

• Perform other duties and provide comprehensive administrative support (as necessary) to meet the needs of the business (e.g. update onsite manuals, attend meetings etc).
• Any other duties as in accordance with the needs of the business or in support of the Exchange Quay PM/FM Team.

What You’ll Need

• Proven experience of working within a front desk, concierge, customer service or other hospitality role.
• Warm and engaging, with a genuine ability to proactively offer help and serve the needs of others.
• Remains calm and approachable under pressure with a strong sense of urgency in resolving issues.
• Highly motivated to collaborate with, and support others, as part of a team.
• Strong organisational skills and attention to detail, with the ability to manage priorities using self-initiative.
• Excellent written and verbal communication skills, able to communicate effectively verbally and in writing
• Intermediate experience of Microsoft Office Suite and comfortable with embracing any new technologies, software applications and digital tools.
• Confident in calculating, analysing, and presenting basic data.
• A flexible approach to working hours to suit the needs of the business and our clients.
• Customer service skill accreditation (desirable).
  About CBRE CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs 100,000 people worldwide, with 2,500 working in the UK.

The Company’s core services include property sales, leasing and management, facilities and project management, investment management and research and consulting.

In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.
Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive.

We are dynamic problem solvers and forward-thinking professionals who create significant impact.

Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations.

We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.