Be the face and the heart of a prominent CBD commercial building Deliver a dynamic guest experience for tenants and external visitors Melbourne | Land of the Wurundjeri people

We are seeking an Executive Concierge to join our high performing onsite team within a premium landmark commercial building in the heart of the city.
As a natural people person, you will be the face and heartbeat of the workplace, delivering a seamless, personalised experience for tenants and visitors alike. You’ll play a key role in creating a welcoming, vibrant lobby environment while providing exceptional concierge and administrative support that fosters connection and community.
With the autonomy to deliver best in class concierge services, you will craft a sophisticated lobby experience that reflects the quality and prestige of the building.

What your day will look like;

• Deliver outstanding front of house service by warmly welcoming all visitors, managing visitor registration, answering and directing calls, booking meeting rooms, and providing concierge support including transport coordination and local recommendations • Act as an extension of the Facilities Management team by responding to Tenant Service Requests, coordinating building and housekeeping services, and conducting regular inspections of common areas and amenities • Support customer experience initiatives, including events coordination, content updates for the Host building app, amenity bookings, and retail promotions

What you’ll bring;

• Previous experience in a Front Desk, Concierge, Customer Service or Hospitality role (highly regarded) • Exceptional interpersonal skills with the ability to build genuine rapport and trusted relationships • Strong problem solving capability and a passion for delivering memorable customer experiences • A flexible, adaptable approach with the confidence to work independently • Proficiency in Microsoft Office, mobile technologies and workplace applications

So, what's in it for you?

• No weekend work, consistent Monday-Friday 8.00am – 4.30pm hours.
• Ongoing professional development to support you and explore your learning potential and career goals.
• A range of discounted corporate and wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people.
At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! #We AreCBRE