About The Role:

As a CBRE Learning & Development Manager (L&D), you will assist with managing the team responsible for the development, implementation, and administration of Learning and Development programs. This is a hybrid Workplace Experience + Learning and Development role that is part of the Talent, Learning & Development function. This role is responsible for developing, executing, and evaluating employee development plans and programs to support organizational needs. The primary objective of this role is to launch and scale a “Better Together” program starting at the client’s NYC headquarters. Following a successful launch in NYC, the L&D manager will expand the program to the client’s other Platinum sites—Westchester, NY; London, UK; Paris, FR.

What You’ll Do:

• Champion the elevation of workplace experience for engineers and facility managers, setting new standards and driving continuous improvement across all client sites.
• Design, deliver, and refine advanced training programs for staff and vendors, ensuring readiness for global implementation and consistent quality at every location.
• Build and strengthen strategic client relationships by actively participating in key stakeholder engagements, such as QBRs, to demonstrate the tangible impact of L&D initiatives.
• Conduct thorough assessments of operational needs and develop targeted training solutions that are closely aligned with specific role responsibilities and evolving business expectations.
• Drive the continuity and consistency of L&D program development, ensuring that best practices and standards are maintained throughout the organization.
• Serve as the single point of contact for experience outcomes, providing strategic alignment and oversight for all platinum locations, while being based at the client’s NYC headquarters.
• Develop, manage, and optimize the annual L&D calendar, proactively monitoring staff training participation and completion to support organizational goals.
• Lead performance evals and coaching efforts; oversee recruiting, hiring, and onboarding lifecycles to build a high-performing team.
• Guide the creation, execution, and ongoing enhancement of learning strategies and programs, ensuring alignment with company objectives and employee development needs.
• Implement strong policies and procedures to coordinate and deliver learning curriculums, fostering continuous learning.
• Maintain clear and effective organizational communications so all employees are informed about training opportunities, development events, and available resources.
• Conduct comprehensive follow-up studies to evaluate the effectiveness of completed training, using insights to drive ongoing improvements in program quality.
• Collaborate with team managers to create personalized development plans for employees, leveraging service standard feedback and identified areas for growth.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with the oversight, creation, and execution of learning strategies and programs.
• Put in place policies and procedures to ensure the coordination and delivery of company-wide learning curriculums.
• Maintain organizational communications to ensure employees have knowledge of training and development events and resources.
• Conduct follow-up studies of all completed training to evaluate and measure results.
• Participate in the continuous improvement of a comprehensive training strategy.
• Model CBRE’s RISE values and lead by example, influencing stakeholders with shared interests to reach agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify and resolve daily and moderately complex issues, whether or not they are apparent in current systems and processes.