HR Operations Manager – Kraków Hub

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Reports to: HR Delivery Lead

In this role, you will have the opportunity to lead HR Services operations in our Kraków Hub, managing a team of approximately 50 HR professionals. Each day, you will take full accountability for delivering end-to-end HR services with a focus on operational excellence, customer satisfaction, and alignment with global performance targets. Together with your team, you will ensure smooth daily operations and optimal workload organization to deliver high-quality HR support to HR Business Partners, Managers, and employees.

The key purpose of the Human Resources (HR) Operations team is to help ABB stand out when it comes to our people – from leadership, performance, and talent management to rewards and career opportunity. In all that we do, we aim to create a competitive advantage by dedicating resources to attracting, developing, and retaining skilled individuals who are customer-focused, collaborative, innovative, and engaged.

Work model: Hybrid

This role is contributing to the Global Business Services (GBS) – HR Operations in Kraków. Main stakeholders include HR Business Partners, Front Office Managers, HR Delivery Leads, and global service line owners.

Responsibilities

You will be mainly accountable for:

• Ensuring the delivery of accurate and timely HR Services across respective service lines, ensuring adherence to SLAs, KPIs, and standard operating procedures
• Managing and developing a team of 4 Team Leads and approx. 50 HR professionals, setting clear goals, promoting growth, and an effective, customer-focused culture
• Supporting the global HR roadmap by implementing global initiatives (e.g., acquisitions, divestments, new policies) and ensuring effective deployment within the Hub
• Coordinating the post-Workday stabilization efforts by supervising workload, enhancing processes, and resolving escalations together with global HR functions and system experts
• Facilitating collaboration across global and regional HR teams to ensure alignment, consistent service quality, and stakeholder satisfaction
• Supporting financial management, including budgeting, forecasting, and tracking service cost efficiencies
• Planning the future of HR operations by refining the operating model, governance, and organizational structure to improve scalability and resilience

Qualifications

• 8+ years of experience in people leadership roles, managing teams of 30+ employees in HR operations or shared services
• Highly skilled in managing shared services teams and delivering end-to-end HR operational services in a global organization
• Advanced knowledge of HR systems and tools (e.g., Workday), combined with advanced skills in process optimization, SLA tracking, and escalation handling
• Dedicated to people development, operational excellence, and customer satisfaction in a constantly evolving international environment
• Degree in Human Resources, Business Administration, or a related field
• English language skills (C1 level); German is a plus
• Proficient stakeholder management skills, ability to manage evolving priorities, and an interactive, results-driven approach

Benefits

• Stable employment in a company with a long history in innovation and technology
• Collaboration with experienced experts in an international environment
• Individual development and training opportunities, from job specific to soft skills
• Private medical care (including offers for family members) and life insurance
• Attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program
• Various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For more information, visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.