Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Site Solutions Manager will be assigned to a mining customer site(s) where they will serve as the primary point of contact for the customer, dealer, and all internal Caterpillar stakeholders. Their primary responsibility will be to manage the overall site performance and deliver on customer expectations. This role is pivotal in addressing customer business needs by developing and delivering solutions opportunities.

The Site Solutions Manager will play a crucial role in understanding the customer's needs, applications, future mine plans, and ensuring that Caterpillar's solutions align with the customer’s goals. By creating and leading dotted-line site teams, they will leverage enterprise-wide resources to identify solutions that deliver customer-driven site goals. Their ability to oversee business risks, escalate issues as needed, and establish effective communication plans will be essential in driving a world class customer experience

This position works in partnership with Cat Dealer and Caterpillar enterprise resources to monitor, manage, and resolve issues related to customer productivity, cost, and safety. They will act as a recognized advocate for the customer, securing the commitment of Caterpillar and Cat Dealer resources to ensure continued customer satisfaction.

What You’ll Do:

• You’ll be the trusted advisor for customer and dealer leadership, influencing strategic decisions on equipment management, risk mitigation, and operational excellence.
• You’ll deliver innovative solutions that improve productivity, safety, and cost efficiency.
• Own the relationship: Be the single point of accountability for the customer and dealer at the site.
• Understand the mine inside out: Know the customer’s applications, needs, and future plans to proactively deliver solutions.
• Drive performance: Execute with urgency to meet site goals and resolve issues related to productivity, cost, and safety.
• Communicate effectively: Establish clear communication plans with all stakeholders.
• Innovate and influence: Gather customer feedback (VOC) for incorporation into Product Problem Resolutions , shape new product introduction and continuous improvement.
• Manage risk: Anticipate business risks, escalate issues, and engage Caterpillar resources to ensure alignment and resolution.
• Your work will directly impact customer development, retention, and Caterpillar’s long-term success in the mining sector.

What Skills You Will Have

• Proven mining application and operations expertise (Underground preferred), with hands-on experience in field operations.
• Strong knowledge of Caterpillar products and services, including technology,site operations, fleet maintenance, repair processes, and dealer operations.
• Industry Knowledge: Well-versed in the Mining and Heavy Equipment industries, including key trends, challenges, regulatory factors, and influential players. Adept at applying this knowledge to a variety of business contexts.
• Customer Focus: Ability to prioritize customer needs and satisfaction in all business decisions, leveraging insights to deliver tailored solutions that drive operational success.
• Effective Communications: Skilled in applying communication strategies and tools to clearly convey ideas, interpret information accurately, and build mutual understanding across diverse stakeholders. Must have strong emotional intelligence, possessing the ability to collaborate with people from diverse backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences at dealer and customer operational level.
• Problem Solving: Strong problem-solving, influencing, negotiating skills and the ability to deliver performance through relentless execution. Ability to align incentives and goals tied to site performance.
• Decision Making and Critical Thinking: Ability to analyze complex situations, evaluate options, and make informed decisions that optimize site performance and align with strategic objectives. Strong leadership and team management skills.

Additional Information

This role is based out of Brisbane or Newcastle and requires the ability to spend extensive time working at sites via travel (up to 70%).

Posting Dates:

March 27, 2026 - April 12, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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