Field Service Supervisor at Carrier

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media @Carrier.

At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

ALC is part of Carrier Global Corporation.

This position in ALC in Coquitlam BC is for a Field Service Supervisor who will supervise Field Technicians, manage the day-to-day priorities, and solve client issues received by the team. Optimize manpower and resources, responds to complaints of customers and escalates key issues to senior management.

This is a current vacancy for which Carrier is currently hiring.Key Responsibilities

• Coordinate, prioritize and resolve issues encountered by the field technicians.
• Optimize the usage of resources, standard time, equipment and energy of the team.
• Escalate key issues that will impact the business.
• Manage team according to established programs and objectives.
• Quality issue management.

Basic Qualifications

• High School Diploma or GED
• 2+ years experience as a supervisor/leading Field Technician

Preferred Qualifications

• Leadership and organization skills
• Analytical
• Problem solver
• Interpersonal skills
• Effective English communication in verbal and written form

Additional information

• Must have unrestricted authorization to work in Canada.
• No visa sponsoring available.

Pay Range

The expected base salary range for this role is between $89,500.00 CAD - $139,500.00 CAD annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions.

Other Compensation

This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Benefits

Employees are eligible for benefits, including:

• Medical, Dental

• Retirement Benefits

• Time off and Leave

• Disability:

Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tuition Assistance

Benefits are available to eligible full-time employees and may vary based on provincial or local requirements and other eligibility factors, including date of hire and the terms of any applicable collective bargaining agreement.

Carrier Accommodations Process

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Current Vacancy Identification

This is a current vacancy for which Carrier is currently hiring.

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