GPS Americas Regional Associate Director

Location: Monterrey, Nuevo León

Full time – Hybrid

Build a career with confidence

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter—for people and our planet—for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead thanks to our world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As GPS Americas Regional Associate Director, you’ll lead HR service delivery for ~20,000 employees across the Americas region. You’ll manage a team of ~50 HR professionals, ensuring exceptional employee experiences through efficient, customer-focused HR operations. This role is key to driving continuous improvement, transformation, and alignment with global HR strategies—all from our Carrier Business Services hub in Monterrey, Mexico.

You will be part of the Carrier Business Services management team in Mexico, contributing to site-wide initiatives and collaborating across functions to support service excellence. Your team will handle HR inquiries through multiple channels including HR portal, call center, chat, and email, ensuring timely and accurate support.

This role requires strong partnership with the broader HR community, including HR Business Partners, Communities of Expertise (COEs), Global Process Owners (GPOs), and digital teams, to ensure seamless service delivery and alignment with global standards.

Key Responsibilities

As a GPS Americas Regional Associate Director, you’ll be responsible for:

• Leading GPS operations across the Americas region, ensuring service excellence and compliance.

• Managing a diverse team of HR professionals, including recruitment, training, and performance.

• Partnering with HR Business Partners, COEs, and GPOs to improve processes and service delivery.

• Monitoring KPIs and SLAs, analyzing trends, and driving continuous improvement initiatives.

• Leading transformation projects and contributing to global HR strategies and frameworks.

• Ensuring GPS operations meet service level agreements and support employee-centric culture.

• Identifying opportunities to transition operational work into GPS or to third-party providers.

• Driving innovation in service delivery through new technologies and process enhancements.

• Supporting compliance with regulatory changes and internal policy updates.

• Collaborating with global GPS leaders on shared frameworks and regional/global initiatives.

Requirements

We are looking for people who are employee-focused, collaborative, proactive, and passionate about innovation. If this sounds like you, we’d love to hear from you.

As a minimum, you must have:

• 10+ years of HR leadership experience, preferably in multi-country operations.

• Proven ability to lead large operational teams and drive service excellence.

• Strong stakeholder management and cross-functional collaboration skills.

• Experience with service quality tools, metrics, and continuous improvement practices.

• Fluent English and Spanish language capability.

• Bachelor’s degree in Human Resources, Business Administration

• Experience leading transformation projects in HR services

Although not necessary, it would be nice if you have:

• Experience leading transformation projects in HR services.

• Familiarity with lean, Six Sigma, or similar methodologies.

• Master’s degree in a related field.

• Experience managing external vendors and implementing business process efficiencies.

• Aspirations to grow into broader HR or global GPS leadership roles.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance.

• Drive forward your career through professional development opportunities.

Our commitment to you

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.

We create an environment where you feel that you belong—with diversity and inclusion as the engine for growth and innovation. We listen to employee feedback, provide enriching career opportunities, and always challenge ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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