Are you ready to shape strategies that drive sales performance to the next level?

Join us in Genoa as GCC Planning & Sales Incentive manager, where you will shape the intelligence behind Costa’s global commercial engine. You will architect complex planning frameworks, model strategic targets, and design incentive systems that power performance across our international Global Customer Center.

Live your ambition. Lead with impact

You will strengthen Costa’s commercial governance by connecting strategy, analytics, and execution. You will create a meaningful impact by designing planning frameworks that guide performance, creating incentive models that drive motivation, and delivering insights that influence strategic choices across multiple geographies.

Sales planning & strategic target modelling

You will architect the overall sales planning framework, defining clear objectives by market, channel, and sales perimeter. Building on these foundations, you will lead the strategic target‑modelling process, translating assumptions, forecasts, and commercial ambitions into precise, data‑driven targets. Your work will ensure that every goal - whether at global, market, team or individual level - is measurable, aspirational, and fully aligned with costa’s business priorities.

Incentives engineering & performance intelligence

You will design and continuously refine incentive schemes, from standard models to fully customized or innovative solutions that balance motivation, sustainability, and business impact. You will oversee forecasting and performance‑tracking cycles, ensuring that payout logic is rigorously calibrated and coherent with both strategic expectations and real operational behavior. Through this work, you will strengthen the link between performance intelligence and reward mechanisms.

Advanced analytics, insights & commercial recommendations

You will conduct advanced analyses that combine quantitative rigor with strong commercial intuition, identifying root causes and emerging patterns across markets, teams, and channels. Based on these insights, you will deliver structured recommendations that support leadership in optimizing performance, refining targets, evolving incentive structures, and enhancing overall commercial effectiveness.

Cross‑functional leadership & project ownership

You will work closely with markets, sales leaders, operations, and analytics teams, driving complex initiatives in a fast‑paced, sales‑driven environment. You will simplify complexity, communicate insights clearly, and ensure seamless coordination across Genoa, Barcelona, and São Paulo.

What makes you unique

• 5+ years of experience in Sales Planning & forecasting, Commercial Performance, Incentives, or similar managerial roles.
• Strong analytical and quantitative skills, with the ability to manage complex performance and incentive models.
• Ability to work in highly dynamic, challenging, and international environments.
• Strong stakeholder management and communication skills.
• Fluency in English.
• Solid understanding of Customer Center sales dynamics

What we offer

Your Journey with Us

At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter

Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

Open-term, full-time, hybrid

Who we are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.

Start your journey with us

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: https://career.costacrociere.it/shoreside/#journey

Onboard your journey with us and explore your potential.

#Costa