161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

• Principal Associate, Process
• Data Retention

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team:

At Capital One, data is at the center of everything we do. Robust and effective Data Management provides the framework to ensure that Capital One’s data is of the highest quality, and that our data processes and practices mitigate data risks across Capital One. As a Principal Associate in the Canada Data Retention & Protection team, you will partner with groups across the company to design, build, manage and enhance our Data Retention and Protection processes and controls. This role offers a unique opportunity to combine your process and risk management expertise with your desire to develop knowledge and skills in data-driven technologies at Capital One.

Your Responsibilities:

• Design, implement, and continuously improve processes and controls that govern Canada's compliance to internal policies and procedures, and appropriate regulatory requirements related to the handling of sensitive data

• Maintain knowledge of relevant data policies and procedures, and ensure documentation is up-to-date

• Manage delivery of data processes by defining and implementing process improvement agendas

• Regularly evaluate the efficiency of existing data management procedures and proactively propose improvements to achieve better business outcomes and enhance user experience

• Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk

• Lead stakeholder engagement efforts across product and tech and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success

• Conduct and support regular risk governance activities on monthly, quarterly and annual cadence, including process level risk assessments, control assessments and testing, issue and event management, and audits

• Manage Business Continuity Planning for applicable processes

• Strategic planning, demonstrating the ability to execute with high impact against future vision

Basic Qualifications:

• At least 4 years of experience designing, building, managing and improving processes

• At least 4 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively

• Experience with data or data transformation projects; example: familiarity with metadata and data storage concepts

Preferred Qualifications:

• At least 2 years of experience designing, managing, and improving processes with a focus on automation

• Experience of using Lean Six Sigma methodologies to drive continuous improvement initiatives

• Familiarity with cloud-based data environments would be an advantage

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).