Hardware Supply Chain Management - Senior Associate

As a Hardware Supply Chain Management Senior Associate within our finance organization, you promote day-to-day supply chain execution and lead cross-functional improvement projects. You’ll own supply plans, supplier coordination, inventory health, and logistics while managing initiatives that strengthen service, reduce cost-to-serve, and improve controls. The role requires close alignment with Finance/FP&A, adherence to internal controls (e.g., SOX), and effective stakeholder management across Procurement, Risk, Compliance, and Operations.

Job Responsibilities:

• Supply Chain Operations
• Own end-to-end supply planning for assigned categories/SKUs (e.g., technology hardware, ATM/branch parts, cards, print materials), balancing service, cost, and inventory targets.
• Execute and refine MRP/DRP parameters (lead times, MOQ, safety stock, reorder points) in ERP/APS tools.
• Partner with Procurement and Suppliers on capacity, lead-time commits, and risk mitigation; drive shortage recovery.
• Monitor and manage inventory health (turns, aging, excess & obsolete) with corrective actions to hit targets.
• Track service performance (OTIF, fill rate, backorders) and lead root-cause analysis with corrective action plans.
• Coordinate logistics and fulfillment with 3PLs and internal DCs to reduce cycle times and exceptions.
• Support S&OP/SIOP routines; ensure supply plans align with demand, financial plans, and control requirements.
• Supply Chain Project Management
• Lead cross-functional projects (parameter resets, supplier transitions, NPI ramps, network redesigns, tool upgrades).
• Build project charters, timelines, RAID logs, and stakeholder communications; track milestones and budgets.
• Drive change management and adoption of new processes/tools; document SOPs and train end users.
• Develop business cases with quantified benefits (service, working capital, cost-to-serve, productivity).
• Implement KPIs and dashboards; establish control plans and governance to sustain outcomes.
• Data, Controls & Finance Alignment
• Translate business questions into data queries; develop repeatable reporting using ERP/APS and BI tools.
• Perform scenario modeling for supply, inventory, and capacity decisions; quantify financial impact.
• Ensure master data accuracy and governance for planning-relevant attributes.
• Uphold internal controls (e.g., SOX) and partner with Finance on inventory valuation, write-offs, and reconciliation.
• Risk & Compliance
• Identify supply risks (single sourcing, geo exposure, quality, logistics) and maintain mitigation plans.
• Coordinate with Risk, Compliance, and Vendor Management for regulated third-party engagements.

Required Qualifications, Capabilities and Skills:

• Communication Skills:

Excellent interpersonal, written, and verbal communication skills with the ability to present and influence at the executive level.

• Organizational Skills:

Highly organized, self-starter with creativity, resourcefulness, and strong leadership.

• Project Management:

Strong project management skills with the ability to prioritize and drive initiatives to completion.

• Attention to Detail:

Detail-oriented with high accuracy and time management skills.

• Problem Solving:

structured root-cause analysis and continuous improvement (Lean/Six Sigma a plus).

• Data Management:

Expertise in collating, reporting, and reconciling large data sets.

• Industry Knowledge:

Strong interest and understanding of Merchant Services, vendor management, equipment procurement, inventory control, and operations.

• Customer Focus:

Strong customer/client focus while ensuring a sound control environment.

• Technical Proficiency:

Proficient with PowerPoint and developing high-quality presentations, graphs, and analytics.

• Strategic Mindset:

Results-driven with a strategic mindset and strong business acumen, able to work under pressure to meet critical deadlines.

• Resource Management:

Ability to work with a wide variety of internal and external resources, manage expectations, resolve disputes, and establish credibility/trust.

• Supply Chain:

MRP/DRP, inventory optimization, supplier management, logistics coordination, S&OP/SIOP.

• Analytical:

Quantitative skills and qualitative skills; ability to turn data into operational and financial decisions.

• Controls Mindset:

familiarity with finance-industry control frameworks (e.g., SOX) and audit readiness.

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, Business, or related field; Master’s/MBA a plus.

• Required: 3+ years of hands-on experience with inventory management tools/modules, such as:

SAP (MM/IM, PP, APO/IBP), Net Suite Inventory, Oracle Fusion SCM/Cloud, Microsoft Dynamics 365 (Supply Chain), or similar.

• Experience with analytics/BI tools (advanced Excel/Google Sheets; Power BI/Tableau; SQL is a plus).
• Proficient in MS Office, Access, and Share Point Development, etc.
• Experience with project tools (MS Project, Smartsheet, Jira/Confluence).
• Certifications preferred: APICS CPIM/CSCP, PMP/Prince2, Lean Six Sigma Green Belt.
• Track record delivering measurable improvements in service, inventory, cost, and controls/compliance.
• Travel:

up to 25%, including supplier or DC visits as needed