161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Risk Associate, Issue and Events

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

The Issues and Events team provides governance and oversight over the management of Risk Events and Issues to ensure adherence with Enterprise requirements.

About the Role

The Capital One Canada Risk Office is responsible for managing and executing risk management activities, such as: risk assessment programs, risk event governance, controls governance, and controls testing.

The Issues and Events Senior Risk Associate will be responsible for developing strategies to reduce Issue and Event volumes, developing strategies to improve Issue and Event management, and partnering with business teams to ensure adherence with Enterprise requirements

Your Responsibilities:

• Develop and maintain deep subject matter expertise on all applicable Enterprise Risk Management Standards

• Maintain knowledge of Issues and Events across Capital One Canada

• Maintain a deep understanding of Issues and Events data

• Collaborate with business partners to ensure ongoing adherence with Enterprise Risk Management requirements

• Build and nurture relationships with other division risk offices to ensure continued learning and growth for the Canada Risk Office

• Provide training and coaching for Issue and Event managers to ensure ongoing compliance with Enterprise Risk Management Standards

• Develop strategies to improve Issue and Event Management

• Develop strategies to reduce Issue and Event volumes

• Establish and maintain strong relationships with Compliance Advisory, Legal, and the business

• Participate in, lead, and/or execute other risk management initiatives for the team as assigned

• Prepare accurate and high-quality reports and briefing materials appropriate to a senior management audience

• Remain current on risk management trends, best practices, and guidelines issued by applicable regulatory bodies and the industry

Basic Qualifications:

• A Bachelor’s degree or higher

• At least 3 years of experience working in Risk Management, Audit, Enterprise Risk Management, Operational Risk Management, Compliance, etc.

• Familiarity with applicable Canadian regulators (OSFI, OPC, FCAC) and regulations that apply to a credit card business

• A solid understanding of risk management and governance principles and familiarity with the processes and controls that govern these activities (i.e., three lines of defense model and risk framework principles)

• Demonstrated business maturity with the ability to effectively communicate with and influence stakeholders within all levels of the organization, establish and maintain positive relationships

• Exceptional communication and influence skills to drive action

• Demonstrated ability to hold others accountable

• The ability to distill complex information into a clear and concise narrative

• Superior writing and editing skills with the ability to construct well-founded, clear, and concise analyses and recommendations

• The ability to organize, prioritize, and manage multiple projects and deliverables

• Solid analytical and investigative skills

• Experience in preparing and writing business documents (i.e., presentations for leadership meetings or forums, briefing memos, and reports)

• Experience in process or project management

Preferred Qualifications:

• Relevant certification or accreditation in Compliance, Risk Management, Legal, or other related fields

• Familiarity of a credit card business, practices, and operations

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).